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ShoreTel ShoreWare manuales

Manuales del propietario y guías del usuario para Software ShoreTel ShoreWare.
Ofrecemos 7 manuales en pdf ShoreTel ShoreWare para descargar gratis por tipos de documentos: Especificaciones, Guía de instalación, Manual de usuario


Shoretel ShoreWare Especificaciones (178 paginas)


Marca: Shoretel | Categoria: Software | Tamaño: 2.97 MB |

 

Tabla de contenidos

ShoreWare

1

Call Manager

1

Trademarks

2

Version Information

2

Company Contact Information

2

Table of Contents

3

CHAPTER 6: PRESENCE 77

5

CHAPTER 7: SOFTPHONE 85

5

INDEX 175

7

Introduction

9

1.3 System Requirements

10

1.3.3 Video Requirements

11

Getting Started

13

2.3 Access to Call Manager

14

ShoreTel 9 15

15

2.4 Usage Preferences

16

2.4.2 Sound Preferences

17

Accessing Call Manager

19

3.1.2 Window Components

20

ShoreTel 9 21

21

ShoreTel 9 23

23

3.1.3.1 Separating Windows

25

ShoreTel 9 27

27

3.2 Viewing Modes

28

3.2.1 Normal Mode

29

3.2.2 Miniature

29

3.2.3 Docked

29

3.3 Viewers

30

ShoreTel 9 31

31

Voice Calls

33

4.2.2 SoftPhone

34

4.2.3 Office Anywhere

34

4.3.1 Handsfree Mode

35

4.3.2 Call Stack Size

35

4.4 Making a Call

37

4.5 Managing Incoming Calls

38

4.5.2 Answering Calls

39

4.5.3 Rerouting Inbound Calls

40

4.5.4 Automated Call Handling

41

ShoreTel 9 43

43

ShoreTel 9 45

45

ShoreTel 9 47

47

ShoreTel 9 49

49

4.5.6 Find Me

51

4.6 During an Active Call

52

4.6.3 Call Transfer

53

Figure 4-14 Transfer panel

54

ShoreTel 9 55

55

4.6.4 Call Interruptions

56

ShoreTel 9 57

57

4.6.5 Call Recording

58

4.6.6 Sending Tones

59

4.6.7 Ending a Call

59

4.7 Specialty Calls

60

ShoreTel 9 61

61

Figure 4-21 Conference panel

61

4.7.2 Converged Conferencing

63

4.7.3 Video Calls

63

4.7.3.4 Video Window

64

4.7.4 Intercom

65

4.7.5 Overhead Page

65

4.8 Call Intervention

66

4.8.3 Whisper Page

67

4.9 History Viewer

68

4.9.2.1 Deleting a Record

69

4.9.2.2 Clearing the History

70

4.10 Call Routing Slips

71

Instant Messaging

73

ShoreTel 9 75

75

Presence

77

6.2.2 IM Presence

78

ShoreTel 9 79

79

6.3 Displaying Presence

80

6.4 IM Presence Privacy

81

6.4.1 Privacy States

82

6.4.4 Access Request Settings

83

SoftPhone

85

7.3 Configuring SoftPhone

86

Managing Address Entries

87

Figure 8-1 Directory Viewer

88

8.2.2 Managing the Directory

89

ShoreTel 9 91

91

8.3 Contact Viewer

92

ShoreTel 9 93

93

8.3.3 Managing Contacts

94

ShoreTel 9 95

95

Figure 8-7 Add Contact panel

95

8.3.4 Contact List Operations

96

8.4.1 Implementation

97

8.4.2 File Properties

98

ShoreTel 9 99

99

Source=source text

100

Version=vers ionname

100

ShoreTel 9 101

101

8.4.2.2 XML Files

102

ShoreTel 9 103

103

<contact>

103

8.5 Speed Dial

104

ShoreTel 9 105

105

Managing Voice Mail

107

9.2.2 Voice Messages

108

9.3 Voice Mail Viewer

109

ShoreTel 9 111

111

9.4 Managing Voice Messages

112

ShoreTel 9 113

113

9.4.4 Calling the Sender

114

9.5 Voice Mail Notification

115

9.5.3 Notification Escalation

116

9.5.3.3 Escalation Process

117

9.6 Distribution Lists

118

ShoreTel 9 119

119

ShoreTel 9 121

121

9.7 Configuring Voice Mail

123

Workgroups and Operators

125

10.3 Workgroup Status

126

10.4 Viewer Descriptions

127

10.4.1.1 Viewer Components

128

10.4.1.2 Setting Thresholds

128

10.4.2 Agent Monitor

129

ShoreTel 9 131

131

ShoreTel 9 133

133

10.5 Viewer Enhancements

134

10.5.2 Contacts Viewer

135

Contact Center

137

ShoreTel 9 139

139

Figure 11-6 Queue monitor

140

ShoreTel 9 141

141

ShoreTel 9 143

143

Outlook Integration

145

ShoreTel 9 147

147

ShoreTel 9 149

149

A.1 Introduction

151

A.2 Panel Descriptions

151

A.2.3 Call Handling Mode

153

ShoreTel 9 155

155

A.2.5 Office Anywhere

156

A.2.6 Find Me

157

A.2.7 Voice Mail

158

A.2.8 Escalation

159

A.2.9 Outlook

161

A.2.10 Workgroups

163

A.2.11 Telephony

164

ShoreTel 9 165

165

A.2.13 Instant Messaging

166

ShoreTel 9 167

167

A.2.13.2 Presence panel

168

A.2.13.3 Privacy panel

169

A.2.14 Conferencing

170

A.2.15 SoftPhone

171

A.2.16 Video

172

A.2.17 Sounds

173

A.2.18 Languages

173

ShoreTel 9 175

175

ShoreTel 9 177

177

Shoretel ShoreWare Especificaciones (406 paginas)


Marca: Shoretel | Categoria: Software | Tamaño: 11.91 MB |

 

Tabla de contenidos

!DMINISTRATION'UIDE

1

3HORE4EL

1

Trademarks

2

Version Information

2

Company Information

2

Contents

3

HAPTER 3: SHORETEL SITES

4

HAPTER 7: CONFIGURING TRUNKS

4

HAPTER 10: CONFIGURING USERS

5

Objectives

9

Audience

9

Organization

9

Documentation Overview

10

Document Conventions

11

Preface – xii ShoreTel, Inc

12

Using ShoreWare Director

13

Architectural Overview

14

Multi-level Management

14

Multi-user Management

15

Preferences

16

1 – 6 ShoreTel, Inc

18

Figure 1-3 Login Page

18

Product Registration

19

Navigation Frame

20

Getting Help

21

Data-Entry Frame

22

Linking to Edit Pages

23

List Paging

23

Edit Pages

24

Getting Started

25

1 – 14 ShoreTel, Inc

26

1 – 16 ShoreTel, Inc

28

1 – 18 ShoreTel, Inc

30

Setting Up System Parameters

31

Dialing Plan

32

2 – 4 ShoreTel, Inc

34

Increasing Extension Length

35

Digit Translation Tables

36

System Extensions

37

BOOTP Server

41

Other Parameters

42

Languages

43

Licenses

44

Extension Licenses

45

Mailbox Licenses

45

Multi-Language Licenses

45

2 – 16 ShoreTel, Inc

46

Self-Audited Licenses

47

Contact Information

48

Sending Contact Information

49

2 – 26 ShoreTel, Inc

56

ShoreTel Sites

57

Configuring Sites

58

3 – 4 ShoreTel, Inc

60

3 – 6 ShoreTel, Inc

62

Configuring Application

63

Distributed Voice Mail

64

Legacy Voice Mail Integration

65

Adding Application Servers

66

Voice Mail and Auto-Attendant

68

Extension List Mapping

70

Fax Servers

71

4 – 10 ShoreTel, Inc

72

Configuring Conference

73

5 – 4 ShoreTel, Inc

76

6 – 2 ShoreTel, Inc

78

Power LED

79

6 – 4 ShoreTel, Inc

80

ShoreGear-60/12 Voice Switch

81

ShoreGear-40/8 Voice Switch

84

6 – 10 ShoreTel, Inc

86

ShoreGear-T1 Voice Switch

87

6 – 12 ShoreTel, Inc

88

ShoreGear-24 Voice Switch

89

/ts24/vxwor ks

90

IPBX-12 Port Voice Switch

92

Network LEDs

96

6 – 22 ShoreTel, Inc

98

Before You Begin

99

Switches List Page

99

Configuring Switches

100

6 – 24 ShoreTel, Inc

100

6 – 26 ShoreTel, Inc

102

6 – 28 ShoreTel, Inc

104

Parameters

105

ShoreGear-T1 Configuration

106

ShoreGear-T1 Parameters

107

• DMS-100

108

• National ISDN-2 (NI-2)

108

Adding a ShoreGear-T1

109

ShoreGear-E1 Configuration

111

ShoreGear-E1 Parameters

112

Adding a ShoreGear-E1

113

SoftSwitch

114

6 – 40 ShoreTel, Inc

116

Configuring Trunks

117

Trunk Features

118

Setting Up Trunks

119

Add or Edit a Trunk Group

120

7 – 6 ShoreTel, Inc

122

Importing Local Prefixes

126

Edit DID Range

129

Edit DNIS Digit Map

129

Additional Local Area Codes

130

Nearby Area Codes

131

Prefix Exceptions

131

Off-System Extensions

132

Tandem Trunking

132

Centrex Flash

133

Individual Trunks

134

Add or Edit a Trunk

135

Configuring IP Phones

137

Setting IP Address Ranges

138

IP Phone Address Map

138

Setting IP Phone Options

140

Figure 8-4 Edit User Page

143

Assigning IP Phones by User

144

Viewing IP Phones

145

Renaming IP Phones

145

Deleting and Moving IP Phones

145

IP Phone State Display

146

8 – 12 ShoreTel, Inc

148

Setting Call Control Options

149

9 – 2 ShoreTel, Inc

150

Account Codes

151

9 – 4 ShoreTel, Inc

152

Hunt Groups

154

9 – 8 ShoreTel, Inc

156

9 – 10 ShoreTel, Inc

158

Call Control Options

160

9 – 14 ShoreTel, Inc

162

• Linear (128 Kbps)

163

• G.711 (64 Kbps)—the default

163

9 – 16 ShoreTel, Inc

164

Paging Groups

165

Route Points

166

9 – 22 ShoreTel, Inc

170

9 – 24 ShoreTel, Inc

172

Configuring Users

173

Classes of Service

174

10 – 6 ShoreTel, Inc

178

Whisper Page

180

Call Permissions

183

10 – 12 ShoreTel, Inc

184

Voice Mail Permissions

185

User Groups

186

User Group Parameters

187

10 – 16 ShoreTel, Inc

188

Individual Users

189

10 – 18 ShoreTel, Inc

190

Private Numbers

191

General Information

191

10 – 20 ShoreTel, Inc

192

10 – 24 ShoreTel, Inc

196

Personal Options

197

10 – 26 ShoreTel, Inc

198

Call Handling Mode Delegation

200

FindMe Destinations

203

Programmable Buttons

205

Configuration

206

Details:

209

10 – 40 ShoreTel, Inc

212

System Directory Record

217

Distribution Lists

217

Workgroups

218

Notify Users

219

Anonymous Telephones

220

Extension Lists

221

Paging Through a List

222

Batch Update Utility

223

Batch Update

224

Call Handling Mode Defaults

226

10 – 56 ShoreTel, Inc

228

Configuring Voice Mail

229

11 – 2 ShoreTel, Inc

230

AMIS Voice Mail

232

Voice Mail Options

233

Creating AMIS Systems

234

Figure 11-5 AMIS Edit Page

235

Disabling AMIS Systems

236

AMIS Test Mailbox

236

Configuring the

237

Auto-Attendant

237

12 – 4 ShoreTel, Inc

240

12 – 6 ShoreTel, Inc

242

• On-Hours

244

• Holiday

244

• Custom

244

12 – 10 ShoreTel, Inc

246

Configuring Schedules

247

On-Hours

249

Holiday Schedule

250

Custom Schedule

252

Configuring a Custom Schedule

253

13 – 8 ShoreTel, Inc

254

Configuring Workgroups

255

Call Queuing

256

Workgroup Call Managers

256

14 – 4 ShoreTel, Inc

258

Reporting

260

Workgroup Navigation

261

Adding and Editing Workgroups

261

14 – 8 ShoreTel, Inc

262

14 – 10 ShoreTel, Inc

264

14 – 12 ShoreTel, Inc

266

Editing Workgroup Membership

268

14 – 16 ShoreTel, Inc

270

Workgroup Thresholds

271

14 – 18 ShoreTel, Inc

272

Managing the System

273

Directory

273

Managing the System Directory

274

15 – 2 ShoreTel, Inc

274

page are as follows:

274

Data-Entry Fields

275

Go to This User Link

276

Maintenance

277

Quick Look

278

Maintenance Switches Summary

279

16 – 4 ShoreTel, Inc

280

16 – 6 ShoreTel, Inc

282

Switch Maintenance

283

Link Section

284

Ports Section

285

16 – 10 ShoreTel, Inc

286

Hunt Groups Section

287

IP Phone Maintenance

288

SIP Trunks Section

289

Details Section

289

Figure 16-12 appears

290

Quick Look Server Status Area

292

Quick Look Server Events

294

Switch Connectivity

296

Conference Ports

297

Event Log

298

Viewing Event Reports

300

Services

301

Event Filters

302

Using Office Anywhere

305

Special Considerations

306

Terminology

308

Emergency 911 Operations

315

How 911 Calls Work

316

Roles and Responsibilities

317

Feature Operation

318

Trunk Signaling for 911 Calls

319

Available Caller ID Options

321

B – 8 ShoreTel, Inc

322

Configuring Your System

325

Figure B-7 Edit User Page

327

Figure B-9 Switch Edit Page

329

Figure B-10 Site Edit Page

329

Call Notification

330

Figure B-12 911 Event Log

331

• “000” is used in Australia

332

• “999” is used in Asia

332

Additional Recommendations

334

Call Detail Record Reports

335

Active CDR Database (CDR.mdb)

336

Legacy CDR Text Files

336

CDR Reports

338

Generating a CDR Report

339

Interpreting CDR Reports

344

C – 12 ShoreTel, Inc

346

User Activity Detail Report

347

C – 14 ShoreTel, Inc

348

Trunk Activity Summary Report

350

Trunk Activity Detail Report

352

C – 20 ShoreTel, Inc

354

Calls Included

356

Workgroup Agent Detail Report

361

C – 28 ShoreTel, Inc

362

Call was transferred

363

C – 30 ShoreTel, Inc

364

C – 32 ShoreTel, Inc

366

C – 38 ShoreTel, Inc

372

Call Included

373

Account Code Summary Report

375

C – 42 ShoreTel, Inc

376

Account Code Detail Report

378

CDR Database

379

Call Table

380

Call Type

383

Connect Table

384

PartyType

387

PartyIDFlag

387

ConnectReason

388

Disconnect Reasons

389

MediaStream Table

390

AgentActivity Table

391

QueueCall Table

393

QueueStep Table

397

C – 64 ShoreTel, Inc

398

I – 2 ShoreTel, Inc

400

I – 4 ShoreTel, Inc

402

I – 6 ShoreTel, Inc

404

I – 8 ShoreTel, Inc

406

Shoretel ShoreWare Guía de instalación (500 paginas)


Marca: Shoretel | Categoria: Software | Tamaño: 6.67 MB |

 

Tabla de contenidos

Planning and Installation

1

ShoreTel 14.2

1

Table of Contents

10

Objectives

15

Audience

15

Organization

15

Documentation Overview

15

Software Documentation

16

Hardware Documentation

16

User Documentation

16

Release Notes

16

Online Knowledge Base

16

Document Conventions

17

Preface Document Conventions

18

Getting Started

19

Assembling the Team

20

Phase 6: Cut-Over

24

Planning and System Design

25

Network Assessment

26

Determine System Topology

27

Teleworker Sites

28

Telephone Requirements

28

Trunk Requirements

30

WAN Connections

31

Failover

31

System Capacity

32

BHCC Call Volume

38

BHCA Call Volume

38

IP phones

39

Real Time Capacity

40

You would have room to spare:

41

16 + 24 + 20 = 60

41

Network Requirements and

43

Quality Voice

45

Bandwidth Requirements

46

Jitter for Voice Switches

47

Packet Loss

48

Bandwidth Management

48

Virtual LANs

49

Wide Area Network

49

Client Bandwidth

49

Spanning Tree Protocol

50

Echo Cancellation

51

WAN Technology Choices

52

IP Address Assignment

54

Time Services

59

Virtual Private Network (VPN)

59

Tunneling

60

Performance

61

Firewalls

62

Media Encryption

63

Example Network Topologies

65

Figure 4: Multisite Options

66

Setting Admission Control

70

Routing Calls

71

Trunk Considerations

74

After-Hours Call Routing

75

Blended Call Routing

80

Analyze Outbound Call Routing

83

Trunk Planning and Ordering

85

 Inbound calls

88

 Outbound calls

88

 Caller ID number

88

 Caller ID name

88

 Caller ID blocking

88

Digital Loop-Start Trunks

89

Digital Wink-Start Trunks

90

BRI Trunks

91

T1 PRI Trunks

91

E1 PRI Trunks

92

Understanding Trunk Features

93

Caller ID Number

94

Caller ID Name

95

Direct Inward Dial (DID)

95

Outbound Caller ID

96

Tandem Trunking

97

Tie Trunks

97

Ordering Telephone Service

98

T1 Service

99

T1 PRI Service

100

Ordering Service

101

E1 PRI Service

101

Dialing Plan

103

Overview

104

Digit Collection Rules

106

Configuring External Numbers

107

Defining 10-digit dialing

108

International Dialing

109

911 Dialing

109

Define Digit Manipulation

110

On-Net Dialing

112

Benefits of On-Net Dialing

113

Configuration

114

On-Net Dialing Dialing Plan

115

Adding Sites

116

Figure 19: Add a new site

117

Quick Reference of Star Codes

118

Trunk Star Codes

120

Network Call Routing

121

Define Network Call Routing

122

Account Codes

124

Trunk Availability

125

Defining Trunk Services

126

Defining Admission Control

126

Planning Applications and

129

Services

129

Call Permissions

132

Distributed Voice Mail

132

Escalation Notifications

133

Mailbox Full Notifications

134

AMIS Protocol Support

134

SMDI Protocol Support

135

Find Me Call Handling

135

Call Sender

136

Planning Fax Handling

137

Goes to an Auto-Attendant

138

Goes to an Operator

138

Using a Fax Server

139

Fax Server Requirements

140

Network Requirements

140

PSTNPSTN

141

Private Numbers

145

Auto Attendant

146

Call Handling Delegation

147

ShoreTel Communicator for Mac

148

ShoreTel Communicator for Web

148

Bridged Call Appearances

149

Hunt Groups

149

Hunt Group Busy State

150

Configurable Hunting

150

Hunt Group Applications

150

Backup Routing for Workgroup

151

Pickup Groups

152

Workgroups

153

Agent Multiplicity

154

Call Monitor and Barge In

154

Enterprise Telephony Features

157

File-Based Music on Hold

158

Overhead Paging

159

Multi-site Paging Groups

159

Night Bell

160

Intercom

160

Make Me Conferencing

161

Telephone Planning and

163

Ordering

163

Recommendations

164

ShoreTel IP Phones

166

Analog Phone Requirements

168

Fax Machines and Modems

171

Server Requirements

173

General Recommendations

175

SBE Requirements

180

SBE 100 Requirements

181

VMware Software Requirements

184

Virtual Desktop Services

184

 ShoreTel 14.2 and later

185

Hard Disk Requirements

187

Voicemail Utilization

188

Call Detail Records

188

Log Files

188

Server IP Address

189

DHCP on the ShoreTel Server

189

Application Server Role

190

Installing SMTP

191

 HTTP Logging

196

 Logging Tools

196

 Request Monitor

196

 Tracing

196

Additional Considerations

197

 Communicator Client

198

 32-Bit:

198

 64-Bit:

198

ShoreTel Server Installation

201

Checking Server Compatibility

203

Headquarters Server Software

204

Backing up a ShoreTel Server

205

Figure 37: Create Task

207

13. Click OK

209

Option 3. VMWare

210

Automatic Registration

214

Internet Registration

214

Email Registration

215

Installing License Keys

216

Obtaining Licenses

217

Upgrading the DVS Software

219

Installing the DVS Software

219

Verifying the Installation

221

Server Operating System

222

2008 R2 64-bit

224

Upgrading the Uboot Version

224

2008 R2 32-bit or 64-bit

225

 CDR database

226

 Configuration database

226

 WebBridge database

226

2012 64-bit

229

Windows 2012 64-bit

230

 Config

237

 WebBridge

237

Site Requirements and

243

Preparation

243

Voice Switch Requirements

244

Input Power

245

Power and Heat Dissipation

246

Environmental Requirements

247

Reliability and Availability

247

Memory and Processing

249

Connectors

249

Power Cabling

250

Ethernet Cabling

250

IP Phone Cabling

250

Racks and Cabling

252

Rack Overview

253

Installing ShoreTel Voice

255

Switches

255

Planning

256

Installing the Retainer

258

Default Configurations

258

Installing a Virtual Device

261

 User ID: root

262

 Password: ShoreTel

262

Reference

263

Regulatory Compliance

264

Physical Specifications

264

General Specifications

265

IP Phone Installation

267

Setting IP Address Ranges

269

Implementing LLDP-MED

270

Implementing IEEE 802.1x

271

DHCP Settings

272

Installing ShoreTel IP Phones

272

 On the IP420, press #

276

Resetting a ShoreTel IP Phone

278

Desktop Requirements

281

Hardware Requirements

282

Software Requirements

285

.NET Framework

286

Microsoft Outlook Integration

286

Desktop Installation

289

Notifying Users via Email

290

Installation Procedure

291

.NET Installation

292

64-bit Platform Support

292

Manual Installation

292

Automated Setup

293

Deployment

293

Figure 48: Click the Link

297

Figure 50

298

Voice Mail Integration

300

Configuring Instant Messaging

302

Configuring IM

303

User Licensing

304

Purchasing User Licenses

305

Language Licenses

305

License Control

305

ShoreTel Integration with

307

External Applications

307

Uploading Public Contacts

309

Prerequisites

310

On 64-bit systems:

311

 0 = Exchange server 2007

312

 1 = Exchange server 2010

312

Importing Personal Contacts

316

Placing the CSV or XML File

317

Viewing Imported Contacts

317

CSV File Properties

319

Contact Header Record

320

CSV File Examples

321

XML File Properties

322

XML File Example

325

Installing the STI

326

Installing the TSP Package

327

Legacy Integration

329

Legacy PBX

331

Coordinated Dialing

332

Coordinated Dialing Plan

333

PSTN Services

334

Multi-Site Integration

334

Single Site Integration

334

Consolidated Long Distance

335

 Message desk number: 1-999

338

COM Port Setup

339

Analog Trunk Port Setup

340

Digit Translation

341

Creating a Trunk Group

346

Creating Trunks

347

Creating a User Group

350

Adding an Individual User

351

PBX link

352

System Requirements

353

Connection Cable

354

Trunk Configuration

355

Creating a New Trunk Group

356

Cut-Over

359

Cut-Over Requirements

360

Cut-Over Implementation

360

Basic Cut-Over Checklist

361

Trunking Cut-Over

361

Cut-Over of Remaining Devices

362

Cut-Over Coverage

362

Cut-Over Worksheet

363

Cut-Over Cut-Over Worksheet

364

Training

365

Training Materials

366

End-User Training

366

Operator Training

367

Workgroup Training

367

System Administrator Training

368

APPENDIX

369

International Planning and

369

Installation

369

Software and Feature Support

370

Language Packs

370

Impedances

372

Dialing Plan Considerations

373

Carrier Codes

374

Regulatory and Safety

377

Information

377

Agency Approvals

378

United States

379

European Union

379

Restricted Access Location

380

WEEE Information

380

Important Safety Instructions

380

Electrical Safety

381

Installing Communicator on

383

Citrix and Windows Servers

383

XenApp Support Considerations

384

Citrix XenApp Restrictions

385

Windows Server Restrictions

385

64-bit Platforms

386

Terminal Server

388

Session Initiation Protocol

391

General SIP Comments

392

Foreign Language Support

393

General Feature Limitations

393

Reverse Proxy Servers for

395

ShoreTel Communicator on

395

Reverse Proxy Settings

396

Windows Server

402

Example Script

405

Checklist

409

 Test

410

ShoreTel Voice Switches

411

Switch Models

413

Capacity

414

Call Load

415

Compact Flash Memory

415

Media Support

415

SIP support

415

ShoreTel IPBX Voice Switches

416

ShoreTel 90 Voice Switch

416

Power LED

417

Network LEDs

418

ShoreTel 90 Connectors

419

ShoreTel 90BRI Voice Switch

420

ShoreTel 90BRI Connectors

423

ShoreTel 50 Voice Switch

425

ShoreTel 50 Connectors

427

ShoreTel 30 Voice Switch

429

ShoreTel 30 Connectors

431

ShoreTel 30BRI Voice Switch

433

ShoreTel 30BRI Connectors

435

 4 RJ-45 T1 telco port

436

ShoreTel 220T1 Voice Switch

437

Status LED

439

Monitor and Telco LEDs

439

ShoreTel 220T1A Voice Switch

440

LED Descriptions

441

ShoreTel 220T1A Connectors

443

ShoreTel-220E1 Voice Switch

444

ShoreTel-220E1 Connectors

447

ShoreTel T1k Voice Switch

448

ShoreTel E1k Voice Switch

451

ShoreTel E1k Connectors

454

ShoreTel 90V Voice Switch

455

ShoreTel 90V Connectors

457

ShoreTel 90BRIV Voice Switch

459

ShoreTel 90BRIV Connectors

462

ShoreTel 50V Voice Switch

463

ShoreTel 50V Connectors

465

ShoreTel 120 Voice Switch

467

Switch Port LEDs

468

ShoreTel 120 Connectors

470

ShoreTel 24A Voice Switch

471

ShoreTel 24A Connectors

474

ShoreTel 60 Voice Switch

475

ShoreTel 60 Connectors

478

ShoreTel 40 Voice Switch

479

Switch Capacity

479

ShoreTel 40 Connectors

482

ShoreGear- T1

483

Specification – IPBX Switches

486

IPBX-24 Connectors

488

T1 and E1 LEDs

491

Glossary

493

End User

494

Shoretel ShoreWare Especificaciones (42 paginas)


Marca: Shoretel | Categoria: Software | Tamaño: 0.62 MB |

 

Tabla de contenidos

ShoreTel Enterprise Contact

1

Center 8 Using Agent

1

Table of Contents

3

Before You Start

5

Marking Meaning

6

Overview

7

Starting Agent Toolbar

8

Using Agent Toolbar

10

Telephony Features

11

Making Calls

13

Answering Incoming Calls

13

Answering Incoming Email

14

Ending Email Calls

14

Using Wrap-Up Codes

14

Answering a Chat Contact

15

Transferring Calls

15

Conferencing

16

Diverting Calls

17

Working with Callbacks

17

ACD Features

18

Managing Your Groups

21

Assigning Wrap-Up Codes

22

Assigning a Release Code

22

Window Features

23

Setting Up Agent Toolbar

24

Using the Call Status Window

25

Using the ACD Calls Window

25

Using the Call Log Window

26

Using the Telephony Window

27

Other Operations

28

Understanding Call Flow

29

Customizing Agent Toolbar

30

Setting Ring Options

32

Setting Queue Alert Options

33

Selecting Toolbar Features

34

Programming Buttons

34

Editing Tabs

35

Defining Columns

37

Using ShoreTel Communicator

38

 Agent ID —

39

 Agent Password —

39

Agent Toolbar

40

Limitations

41

Shoretel ShoreWare Especificaciones (63 paginas)


Marca: Shoretel | Categoria: Software | Tamaño: 0.47 MB |

 

Tabla de contenidos

ShoreTel Enterprise Contact

1

Center 8 Supervisor Guide

1

Table of Contents

3

Before You Start

6

Marking Meaning

7

Overview

8

Contact Center Reports

9

Wallboard Director

9

Terminology

9

Overview Terminology

10

Starting Agent Manager

11

Starting Wallboard Director

12

Monitoring Activity

14

Monitoring Customer Calls

15

Monitoring Chat Sessions

16

About Real-Time Reports

17

Using Thresholds

18

Real-Time Report Templates

18

Template Subjects

19

Daily Summary Templates

19

Hourly Summary Template

20

Real-Time Templates

20

Creating Real-Time Reports

21

Saving Real-Time Reports

22

Modifying Real-Time Reports

23

Setting the Refresh Rate

25

Saving a Workspace

25

Analyzing Trends

26

About Historical Reports

27

Predefined Templates

28

Blank Templates

29

Template

31

Launching the Open Window

32

Opening a Predefined Template

33

Customizing a Template

35

Creating a Formula Field

36

Rearranging Data Fields

37

Filtering Fields

37

Sorting Fields

37

Editing Text

38

Modifying Text Font

38

Specifying Text Color

38

Generating a Report

40

Manually Generating a Report

41

Opening a Blank Template

44

Adding Fields to the Template

44

Customizing a Blank Template

45

Filtering Fields in a Report

46

Sorting Fields in a Report

46

Magnifying a Report

46

Printing Reports

46

Exporting Report Data

47

Managing Scheduled Reports

48

Data on Deleted Agents

50

Measuring Email Queue Time

51

Communicating with Agents

52

Message Editor Window

53

 General Parameters

55

 Currently in Queue

55

Changing the Message Colors

57

The Wallboard Window

58

Changing Threshold Colors

59

Scenario Tab

60

Pop-Up Tab

61

Shoretel ShoreWare Manual de usuario (4 paginas)


Marca: Shoretel | Categoria: Software | Tamaño: 1.19 MB |

 

Tabla de contenidos

ShoreWare Call Manager

1

“One interface

2

FEATURES

3

About ShoreTel

4

Shoretel ShoreWare Especificaciones (72 paginas)


Marca: Shoretel | Categoria: Software | Tamaño: 0.83 MB |

 

Tabla de contenidos

Call Manager Features

1

Table of Contents

3

Lesson 1:

5

ShoreWare Call Manager

7

Call Manager Views

8

QuickDialer

10

Active Call List

11

Handling Calls

13

Placing a Call on Hold:

14

Hanging Up a Call:

15

Transferring Calls

16

Consultation Transfer:

17

Intercom Transfer:

17

Keyboard Transfer:

19

Conference Calls

20

Call Handling Modes

21

Find Me Call Handling:

26

Outlook Integration

29

Changing the Login ID

32

AnyPhone Feature

34

Speed Dialing

35

Configuring the Call Stack

36

Lesson 2:

39

2-2 Lesson 2: SoftPhone

40

2-4 Lesson 2: SoftPhone

42

Call Waiting:

45

Transferring a Call:

45

Making a Conference Call:

45

Web Access

46

2-10 Lesson 2: SoftPhone

48

Workgroup Call Manager

51

Agent Call Manager

51

Workgroup Queue Monitor

52

Agent Monitor

53

Lesson 4:

55

Operator Call Manager

57

59

Things to Remember

63

Resource Materials

65

Soft Phone

67

Web Client

67

Extension Monitor

71

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