ShoreTel ShoreWare Manual de usuario descargar pdf (Pagina 3)

Call Manager is taking advantage of the most

recent enhancement to the H.264 standard for

video compression: Scalable Video Coding (SVC).

Thanks to SVC, ShoreTel can provide desktop

video quality (resolution up to 640 x 480, up to 30

frames per second, minimal latency) and network

resiliency to all the users.

A graphical Interface works the way you do

Call Manager allows users to customize the information

view for the way they work, not the other way

ound. Tabbed contents allows access to all key

features in one window and let

users arrange the view based on

their work style. For an unobtru-

sive snapshot, the window can

be docked on any side of the

screen so it doesn’t interfere

with other desktop applications.

Handle high call volumes quickly

and accurately with Shor

are

Operator Call Manager

Operator Call Manager desktop

client allows businesses to cost-

fectively pr

ovide callers a higher

level of personalized, professional

service. For corporate operators,

executive administrators and

departmental receptionists, it is a

flexible tool for managing enterprise

Unified Communications. Call

coverage features, such as Busy

Call Appearance and Call Pick-

up, speed connections to your

employees. And with IM and

presence information operators can

consult a target user via IM

before transferring a call.

Keep mobile workers reachable, anytime, anywhere

Call Manager seamlessly connects customers to

mobile workers and mobile workers to the corporate

fices mor

e efficiently, instantly creating satisfied

customers and staff. The Find Me capability helps

callers connect with users even when they are not

at their regular extension. Users can have all calls

ring first at their extension, then any two other

phones they assign. ShoreWare Mobile Call Manager

is an integral part of ShoreTel’s UC solutions and

is transforming the way people communicate.

Mobile Call Manager offers users access to familiar

functions such as QuickDialer access to corporate

and address book contacts, visual voicemail and

allows making your mobile phone the enterprise

extension on the fly. Mobile users can also

change their settings via ShoreWare Web Access.

In a world where communication technology is no

longer an afterthought, but a strategic driver in

business productivity, the Call Manager is the

most versatile, real-time communication application

suite available today.

With superior availability and reliability, more flexible

features, a greater breadth of telephony and IM

control, quality desktop video, and the most

customizable interface, nobody delivers better

communications services and management than

ShoreTel. For organizations looking to optimize

resources, functionality that is simple to use fosters

adoption, usage and greater ROI. Realize the full

potential of your UC strategy by making it easier

and more productive for information workers to

communicate with anyone, anywhere, anyway

they choose.

FEATURES

Advanced call management

Intercom

Park

Page

Pick-up

Pick-up night bell

Silent monitor

Bar

ge in

Whisper transfer

Whisper page

Audio confer

encing

Up to six parties on conference

Add-on confer

ence

Join a confer

ence

Bridge call appearance

Multiple viewing options

Multiple docking options

Call appearance name, number

Call state

Calling name, number

Call duration

Call Pick-up

Call notes

Call pr

oper

ties

Advanced voicemail playback

Caller ID name and number

Date, time and duration

Call back

Compose

Delete

Forwar

d via e-mail

Move backward, forward

Play

Reply, reply all

Save

Sort with folders

Play on phone or play on PC

Advanced voicemail management

Matching contact name display

Move backwar

ds, for

wards

Play

Date, time and duration

Office Anywhere

Assign number to internal numbers

Assign number to exter

nal telephones

(cell, home, etc.)

orkgroup agent functions

Display of calls in your queue

Call Pick-up fr

om queue

Call infor

mation display

Previous call log display

SoftPhone

Number pad for DTMF entry

Swift change fr

om phone to SoftPhone

G.711 codec

G.722 codec

High quality

, low latency video

H.264/SVC protocol

640 x 480 (VGA)

Up to 30 frames per second

Figure 3: Conduct face-to-face video meetings

Figure 4: Customizable interface for your users

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