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ShoreTel ShoreWare Manual de usuario Pagina 4

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WWW.SHORETEL.COM
ShoreWare Call Manager
World Headquarters:
960 Stewart Drive
Sunnyvale, CA
94085 USA
+1 (800) 425-9385 Toll Fr
ee
+1 (408) 331-3300 Tel
+1 (408) 331-3333 Fax
info
@shoretel.com
www.shoretel.com
EMEA:
00800 408 33133 Toll Free
+44 (1628) 826300 Tel
Asia Pacific:
+61
(0)2 9959 8000 Tel
Copyright © 2008 ShoreTel. All rights reserved. The ShoreTel logo, ShoreTel,
ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarks
of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a
trademark of ShoreTel, Inc. in the United States and/or other countries. All other
copyrights and trademarks herein are the property of their respective owners.
Specifications are subject to change without notice. Part #850-1141-04/9.08
About ShoreTel
ShoreTel is a leading provider of
Pure IP Unified Communications
solutions that enable companies
of any size to seamlessly integrate
voice, video, messaging and data
with their business pr
ocesses.
Independent of device or location,
Shor
eTel’s unique distributed
software architecture eliminates
the traditional costs, complexity
and reliability issues inherent in
other solutions. Founded in 1996,
ShoreTel has achieved broad
industry recognition for this
proven technology, and continues
to deliver the highest levels of
customer satisfaction, ease of use
and manageability while driving
down the overall total cost of
ownership. For more information,
visit www.shoretel.com.
SHOREWARE
PERSONAL
CALL
MANAGER
SHOREWARE
PROFESSIONAL
CALL
MANAGER
SHOREWARE
OPERATOR
CALL
MANAGER
SHOREWARE
MOBILE
CALL
MANAGER
SHOREWARE
WEB
ACCESS
System
QuickDialer • • • •
Limited
Standard call management • • •
Advanced call management • • •
Call history, redial history • • • •
Call handling modes • • • • •
Audio conferencing • • •
Audio recording • • •
Bridge call appearance •
Call drag and drop to Contact Viewer •
Programmable buttons • • •
Visual Voicemail
Standard integrated voicemail •
Advanced voicemail playback • • •
Advanced voicemail management • • • •
Voicemail preview
Device dependent
Message notification and escalation • • • •
Outlook Integration
Voicemail as attachment
Device dependent
Voicemail inbox • • •
Contact integration • • • •
Calendar call routing • • • • •
Contact Viewer (Extension Monitor)
Telephony presence • •
Detailed telephony presence •
Instant messaging presence • •
Person-to-person chat • •
Client side IM logging • •
Mobility
Office Anywhere • • • • •
Find Me • • • • •
SoftPhone • •
Video
High quality, low latency video • •
Network congestion resiliency • •
Audio and Web Conferencing
Launch of the Converged Conferencing Console • • •
Ad-hoc web conferencing • • •
Workgroup
Workgroup queue monitoring •
Workgroup agent functions •
REQUIREMENTS
Software Requirements
Microsoft
®
Windows
®
OS
XP Pro SP2, Vista
Windows 2003
Terminal Server R2
XP Pro SP2, Vista
Windows 2003
Terminal Server R2
XP Pro SP2, Vista
Windows 2003
Terminal Server R4
NA
Microsoft Outlook
Outlook 2002/XP SP2,
Outlook 2003 SP2,
Outlook 2007
Outlook 2002/XP SP2,
Outlook 2003 SP2,
Outlook 2007
Outlook 2002/XP SP2,
Outlook 2003 SP2,
Outlook 2007
NA NA
Citrix
®
XenApp 4.0
(limited support)
XenApp 4.0
(limited support)
XenApp 4.0
(limited support)
NA NA
Hardware Requirements
Processor
Pentium 3-800 MHz Pentium 4-2.0 GHz,
Pentium 4-3.0 GHz
with up to 500
monitored contacts,
dual core 1.6 GHz
for video
Pentium 4-2.0 GHz,
Pentium 4-3.0 GHz
with up to 500
monitored contacts,
dual core 1.6 GHz
for video
NA
Available RAM
100 MB * 150 MB * 150 MB *
NA
Disk space
1 GB ** 1 GB ** 1 GB **
NA
Bandwidth Requirements
Standard traffic
0.2 kbps 0.2 kbps 0.2 kbps
High quality video
Up to 600 kbps Up to 600 kbps
Others
ShoreTel Converged
Conferencing 7.1 or
Microsoft LCS
2005/OCS 2007 for
IM and Presence
ShoreTel Converged
Conferencing 7.1 or
Microsoft LCS
2005/OCS 2007 for
IM and Presence
BlackBerry® 9000
BlackBerry 8700
BlackBerry 7290
BlackBerry 88xx
BlackBerry 83xx
BlackBerry 81xx
Motorola® Razr V3
Motorola V3xx
Nokia® E65
* Memory used by the ShoreTel application exclusively; A minimal of 1 GB of total memory on the PC is recommended when using other office applications under Windows XP or 2 GB under
Windows Vista
** Disk space requirement is for installation on a system without Windows.NET Framework installed previously. Once installed, Call Manager requires less than 100MB of disk space
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