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Lesson 4: Operator Call Manager 4-1

Using the ShoreTel Call Manager Features – Student Guide

Lesson 4:

Operator Call Manager

Introduction

The Operator Call Manager provides operators and administrative assistants with real-

time information about every user on the system so that they can make decisions on

where to route callers.

This lesson covers the features and functions of the Operator Call Manager software.

Objectives

At the end of this lesson you will:

• Use the Operator Call Manager

• Use the Extension Monitor

Resources

• System Administration Guide

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ShoreTel ShoreWare Especificaciones Pagina 55