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Lesson 3: Workgroup Call Manager 3-5

Using the ShoreTel Call Manager Features – Student Guide

Figure 3.3 – ShoreTel Voice Mail Viewer

Agent Monitor

The Agent Monitor is designed for supervisors so that they can monitor their agents in

real-time.

With the Agent Monitor, designated supervisors can view the status of each agent,

including caller information, agent login and logout states and wrap-up status.

Supervisors can also change the state of each agent, or use the Silent Monitoring, Barge

In, and Call Record features.

Figure 3.4 – Agent Monitor

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ShoreTel ShoreWare Especificaciones Pagina 53