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TOC – x ShoreTel, Inc.

Configuring Switches6 – 20 ShoreTel, Inc.ShoreGear-60/12 Voice SwitchThe ShoreGear-60/12 supports 12 analog ports: 8 universal telephone/trunk ports a

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 21Power LEDThe ShoreGear-60/12 has one power LED, which indicates the following:Switch Port

Configuring Switches6 – 22 ShoreTel, Inc.Network LEDsThe ShoreGear-60/12 network LEDs (LAN1 and LAN2) indicate the speed at which the switch is commun

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 23ShoreGear-40/8 Voice SwitchThe ShoreGear-40/8 (Figure 6-8) supports 8 analog ports: 2 univ

Configuring Switches6 – 24 ShoreTel, Inc.Power LEDThe ShoreGear-40/8 has one power LED, which indicates the following:Switch Port LEDsThe ShoreGear-40

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 25Network LEDsThe ShoreGear-40/8 network LEDs (LAN1 and LAN2) indicate the speed at which th

Configuring Switches6 – 26 ShoreTel, Inc.ShoreGear-T1 Voice SwitchThe ShoreGear-T1 (Figure 6-9) provides higher-density trunking to the central offic

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 27Power LEDThe ShoreGear-T1 has one power LED, which indicates the following:Network LEDsTh

Configuring Switches6 – 28 ShoreTel, Inc.Monitor and Telco LEDsThe Monitor and Telco LEDs indicate line coding, network framing, and loopback status.

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 29IPBX-24, -12, -Teleworker, -T1, and -E1 SwitchesThis section describes the connectors and

ShoreTel 7.5 Administration Guide Preface – xiPrefaceThis preface provides information about the objectives, organization, and conventions of the Shor

Configuring Switches6 – 30 ShoreTel, Inc.Power LEDThe ShoreGear-24 has one green power LED, which indicates the following:On The switch is operating n

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 31Switch Port LEDsThe ShoreGear-24 has 24 telephone/trunk port LEDs. The color of the LED in

Configuring Switches6 – 32 ShoreTel, Inc.IPBX-12 Port Voice SwitchThe IPBX-12 (Figure 6-11) supports 12 universal analog ports: telephone/trunk ports.

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 33Power LEDThe IPBX-12 has one green power LED, which indicates the following:Switch Port LE

Configuring Switches6 – 34 ShoreTel, Inc.Network LEDsThe IPBX-12 switch’s network LEDs indicate the speed at which the switch is communicating with th

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 35ShoreGear-Teleworker (IPBX-TW) Voice Switch The ShoreGear-Teleworker (IPBX-TW) (Figure 6-1

Configuring Switches6 – 36 ShoreTel, Inc.Power LEDThe ShoreGear-Teleworker (IPBX-TW) has one green power LED, which indicates the following:Switch Por

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 37Network LEDsThe ShoreGear-Teleworker (IPBX-TW) network LEDs indicate the speed at which th

Configuring Switches6 – 38 ShoreTel, Inc.ShoreGear-T1 and ShoreGear-E1 Voice SwitchThe ShoreGear-T1 (Figure 6-13) provides higher-density trunking to

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 39Power LEDThe ShoreGear-T1 and ShoreGear-E1 have one red power LED, which indicates the fol

PrefacePreface – xii ShoreTel, Inc.Documentation OverviewThe ShoreTel system is documented as described in the following sections.System Documentation

Configuring Switches6 – 40 ShoreTel, Inc.T1 and E1 LEDsThe T1 and E1 LEDs indicate line coding, network framing, and loopback status. These LEDs are c

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 41Before You BeginBefore you begin configuring your switches in ShoreWare Director, you must

Configuring Switches6 – 42 ShoreTel, Inc.The Switches list page includes information about the ShoreGear switches that are configured at your site. To

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 43The table columns on the Switches list page are as follows:Name This is the name of the sw

Configuring Switches6 – 44 ShoreTel, Inc.ShoreGear-120/24, 60/12, 40/8 ConfigurationThis section explains how to add new switches to your ShoreTel sys

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 45IP Address This is the switch’s IP address. If your DHCP/ BOOTP server is running, click F

Configuring Switches6 – 46 ShoreTel, Inc.The switch port graphical view appears at the bottom of the ShoreGear-120/24, -60/12, and -40/8 edit pages. T

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 47NOTE The Find Switches feature will only find switches on the subnet of the server. You mu

Configuring Switches6 – 48 ShoreTel, Inc.ShoreGear-T1 ConfigurationThe ShoreGear-T1 Switch edit page is shown in Figure 6-16.Figure 6-16 ShoreGear-T1

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 49ShoreGear-T1 ParametersDescriptions for the parameters that appear on the ShoreGear-T1 Swi

PrefaceShoreTel 7.5 Administration Guide Preface – xiiiRelease NotesThe release notes listed below provide information about new releases and new feat

Configuring Switches6 – 50 ShoreTel, Inc.Type This determines the type of signaling the ShoreGear-T1 will facilitate: T1, T1 PRI User, T1 PRI Network,

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 51Adding a ShoreGear-T1To add a switch to the ShoreTel system or edit an existing switch con

Configuring Switches6 – 52 ShoreTel, Inc.Step 5 Determine the type of service the ShoreGear-T1 switch will provide by clicking either the T1, T1 PRI U

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 53ShoreGear-E1 ConfigurationThe ShoreGear-E1 Switch edit page is shown in Figure 6-17.Figure

Configuring Switches6 – 54 ShoreTel, Inc.ShoreGear-E1 ParametersDescriptions for parameters that appear on the ShoreGear-E1 Switch edit page follow:Na

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 55Adding a ShoreGear-E1To add a switch to the ShoreTel system or edit an existing switch con

Configuring Switches6 – 56 ShoreTel, Inc.If your DHCP/ BOOTP server is not running, enter the switch’s IP address manually in the IP Address field and

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 57Replacing a ShoreGear Voice SwitchIf you need to replace a voice switch, the following pro

Configuring Switches6 – 58 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide 7 – 1CHAPTER7Configuring TrunksThis chapter provides instructions for configuring trunk groups and trunks from Shore

PrefacePreface – xiv ShoreTel, Inc.

Configuring Trunks7 – 2 ShoreTel, Inc.Setting Up TrunksClick Trunk Groups under the Trunks link in the navigation frame to invoke the Trunk Groups lis

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 3drop-down list, and click Go. To edit an existing trunk group, click a trunk group from the l

Configuring Trunks7 – 4 ShoreTel, Inc.Figure 7-2 Trunk Group Edit Page

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 5The parameters are defined as follows:Name This is the name of the new or existing trunk grou

Configuring Trunks7 – 6 ShoreTel, Inc.DID When DID is checked, click Edit DID Range to add or edit the DID Range as well as view the DID Digit Map.Ext

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 7NOTE Inbound calls first try to match a DNIS entry, then a DID entry, followed by an Extensio

Configuring Trunks7 – 8 ShoreTel, Inc.Trunk ServicesThis parameter lets you configure the trunk group for the outbound services described below. Unles

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 9Trunk Digit ManipulationThis parameter lets you control how the trunk group manipulates the t

Configuring Trunks7 – 10 ShoreTel, Inc.NOTE ShoreTel does not apply inbound digit treatment to digit strings beginning with a trunk access code (such

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 11Step 2 Click Import. The Local Prefixes Import dialog box appears as shown in Figure 7-5.Fig

ShoreTel 7.5 Administration Guide 1 – 1CHAPTER1Using ShoreWare DirectorThis chapter provides information about using ShoreWare Director. Sections in t

Configuring Trunks7 – 12 ShoreTel, Inc..Figure 7-7Saving the CSV FileTo export a prefix list:Step 1 Click Go to Local Prefixes List from the Trunk edi

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 13Edit DID RangeTo set a DID range, click Edit DID Range from the appropriate Edit Trunk Group

Configuring Trunks7 – 14 ShoreTel, Inc.Figure 7-11 Selecting a DestinationYou can also select an off-system extension to which calls will be routed. F

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 15Nearby Area CodesTo configure nearby area codes, click the associated button on the Trunk Gr

Configuring Trunks7 – 16 ShoreTel, Inc.Off-System ExtensionsIf you are using off-system extensions, you can list them by clicking the Edit button on t

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 17Centrex FlashCentrex Flash can be programmed on one of the custom buttons, allowing users to

Configuring Trunks7 – 18 ShoreTel, Inc.Individual TrunksThis section explains how to configure individual trunks once you have created the associated

Configuring TrunksShoreTel 7.5 Administration Guide 7 – 19Add or Edit a TrunkWhether you choose to add a new trunk or edit an existing trunk, the Trun

Configuring Trunks7 – 20 ShoreTel, Inc.ParametersThe parameters on the Trunks edit page (for SIP trunks) are as follows:Site This is the name of the s

ShoreTel 7.5 Administration Guide 8 – 1CHAPTER8Configuring IP PhonesThis chapter explains how to:• Set IP address ranges• Set IP phone options• Add an

Using ShoreWare Director1 – 2 ShoreTel, Inc.Figure 1-1 ShoreWare Director Individual Users List PageArchitectural OverviewThe main ShoreWare server ho

Configuring IP Phones8 – 2 ShoreTel, Inc.Setting IP Address RangesIf your system consists of more than one site (Headquarters), you must define an IP

Configuring IP PhonesShoreTel 7.5 Administration Guide 8 – 3To edit the IP address range for a site:Step 1 From the Site column on the IP Address Map

Configuring IP Phones8 – 4 ShoreTel, Inc.Setting IP Phone OptionsTo set IP phone options such as passwords and configuration switches, click the Optio

Configuring IP PhonesShoreTel 7.5 Administration Guide 8 – 5Adding Individual IP Phones UsersThere are two ways to add IP phone users to the system. T

Configuring IP Phones8 – 6 ShoreTel, Inc.Step 3 Enter the information for the first user you wish to add.For information on user settings, see Chapter

Configuring IP PhonesShoreTel 7.5 Administration Guide 8 – 7Step 9 From Add New User at Site, select the site for the new users. Figure 8-4 Edit User

Configuring IP Phones8 – 8 ShoreTel, Inc.Assigning IP Phones by UserYou can also assign IP phones through the Edit User page, one user at a time. You

Configuring IP PhonesShoreTel 7.5 Administration Guide 8 – 9Viewing IP PhonesTo view the IP phones on the system:Step 1 Click IP Phones > Individua

Configuring IP Phones8 – 10 ShoreTel, Inc.NOTE If you wish to add the IP phone back into the system, you must reboot the IP phone. It will be reconfig

Configuring IP PhonesShoreTel 7.5 Administration Guide 8 – 11Displaying ShorePhone-IP110/115/210/212k/230/530/560/560g SettingsYou can display the pho

Using ShoreWare DirectorShoreTel 7.5 Administration Guide 1 – 3Multi-user ManagementShoreWare Director allows simultaneous access to ShoreWare Directo

Configuring IP Phones8 – 12 ShoreTel, Inc.a set of custom ring tones has been identified, the system administrator must load these ring tones onto a u

Configuring IP PhonesShoreTel 7.5 Administration Guide 8 – 13Creating the Phone-Specific Configuration FileTo create a phone-specific configuration fi

Configuring IP Phones8 – 14 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide 9 – 1CHAPTER9Setting Call Control OptionsThis chapter provides information about configuring the system-wide call co

Setting Call Control Options9 – 2 ShoreTel, Inc.Clicking the Call Control link in the navigation frame provides access to other Call Control selection

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 3Account CodesAccount codes are typically used to assist ShoreTel users in the billi

Setting Call Control Options9 – 4 ShoreTel, Inc.When account code collection is enabled or required for a user group, calls placed via the telephone o

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 5Adding and Editing Account CodesTo configure the account code wildcard feature foll

Setting Call Control Options9 – 6 ShoreTel, Inc.Step 4 Click on the New button. A window appears (as shown below) that will allow you to enter the nam

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 7Bridged Call AppearancesThe Bridged Call Appearances (BCA) feature provides "b

Using ShoreWare Director1 – 4 ShoreTel, Inc.Table 1-1 on page 1-4 gives example phone numbers for all the countries supported by ShoreWare Director.Ta

Setting Call Control Options9 – 8 ShoreTel, Inc.Note that BCA extensions cannot be configured on the following legacy ShoreTel voice switch models: IP

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 9Figure 9-5 Configuring details associated with new BCAStep 6Enter a name for the ne

Setting Call Control Options9 – 10 ShoreTel, Inc.Hunt GroupsThe Hunt Groups list page is shown in Figure 9-6. Clicking on a group name shows the detai

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 11Figure 9-7 Configuring Hunt GroupsFields are defined as follows:Name This is the n

Setting Call Control Options9 – 12 ShoreTel, Inc.Backup Extension This is the backup extension of the hunt group. If the hunt group is unreachable or

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 13Distribution Pattern Click either Top Down or Simultaneous. Top Down hunts sequent

Setting Call Control Options9 – 14 ShoreTel, Inc.Setting the Hunt Group to BusyUsers with correct permissions can set the hunt group to a busy state f

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 15Paging GroupsAs an alternative to using an in-house paging system, you can broadca

Setting Call Control Options9 – 16 ShoreTel, Inc.ConfigurationTo specify who should be paged, create an extension list of paging user numbers. For inf

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 17Include in System Dial By Name DirectoryThis check box includes the paging group i

Using ShoreWare DirectorShoreTel 7.5 Administration Guide 1 – 5The parameters that you can set on the page shown in Figure 1-2 are described here:In a

Setting Call Control Options9 – 18 ShoreTel, Inc.Pickup GroupsPickup Groups is a traditional PBX and key system feature used in group environments tha

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 19Configuring Pickup GroupsConfiguring the Pickup Groups feature consists of two sep

Setting Call Control Options9 – 20 ShoreTel, Inc.To create a new pickup group and associate it with an extension list:Step 1 With ShoreWare Director s

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 21Route PointsRoute points allow third-party applications complete access to call co

Setting Call Control Options9 – 22 ShoreTel, Inc.Then click Add new to invoke the Route Point edit page (shown in Figure 9-14).Figure 9-14 Route Point

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 23ParametersThe parameters that appear on the Route Point edit page are as follows:N

Setting Call Control Options9 – 24 ShoreTel, Inc.Mailbox (server) This provides the route point with a mailbox on the associated server. If you change

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 25Recorded Name The Record, Play, Enter, and Import buttons let you record a name fo

Setting Call Control Options9 – 26 ShoreTel, Inc.Always Destination—When the Always call forward condition is selected, calls are forwarded immediatel

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 27Call Control OptionsSet the general call control options from the Call Control Opt

Document and Software CopyrightsCopyright © 1998–2007 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United Stat

Using ShoreWare Director1 – 6 ShoreTel, Inc.LoginTo access ShoreWare Director, you must enter its Uniform Resource Locator (URL) in your web browser’s

Setting Call Control Options9 – 28 ShoreTel, Inc.placed from any extension, each switch is able to route the call to the correct ShoreGear switch base

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 29Enable Monitor / Record Warning ToneWhen a 2-way or Make Me Conference call is mon

Setting Call Control Options9 – 30 ShoreTel, Inc.Session Interval(90-3600)Enter the number of seconds in the Session Interval field to specify the kee

Setting Call Control OptionsShoreTel 7.5 Administration Guide 9 – 31Admission control algorithm assumes RTP header compression is being used To enable

Setting Call Control Options9 – 32 ShoreTel, Inc.The following are considered trunk-to-trunk transfers:• A user is talking with an external party and

ShoreTel 7.5 Administration Guide 10 – 1CHAPTER10Configuring UsersThis chapter provides information about configuring user parameters. The sections in

Configuring Users10 – 2 ShoreTel, Inc.The Users link in the navigation frame, shown in Figure 10-1, gives you access to the Individual Users, User Gro

Configuring UsersShoreTel 7.5 Administration Guide 10 – 3Telephony Features PermissionsThis section describes the classes of service that you configur

Configuring Users10 – 4 ShoreTel, Inc.ParametersThe parameters on the Telephony Features Permissions edit page are as follows: Name This lets you spec

Configuring UsersShoreTel 7.5 Administration Guide 10 – 5Allow Make Hunt Group BusyIf granted, this permission allows the user to busy out a hunt grou

Using ShoreWare DirectorShoreTel 7.5 Administration Guide 1 – 7Step 2 Click Login to log in or click Cancel to re-enter your user ID and password.NOTE

Configuring Users10 – 6 ShoreTel, Inc.Directed Intercom/PagingThe Allow initiation check box and Accept radio buttons can be used to configure the int

Configuring UsersShoreTel 7.5 Administration Guide 10 – 7Allow External Extension ReassignmentThis check box allows users in this CoS to assign their

Configuring Users10 – 8 ShoreTel, Inc.NOTE The Silent Monitor field has been removed from this page. For an equivalent parameter, see the Enable Monit

Configuring UsersShoreTel 7.5 Administration Guide 10 – 9• To receive a Whisper Page call, the internal user must be on the handset of an IP212k/230/5

Configuring Users10 – 10 ShoreTel, Inc.Step 5 The Class of Service window appears, as shown below. Figure 10-4 Enable Whisper PageNOTEThere is no sepa

Configuring UsersShoreTel 7.5 Administration Guide 10 – 11Call PermissionsThis section describes the classes of service that configured in the Call Pe

Configuring Users10 – 12 ShoreTel, Inc.Restrictions The Restrictions and Permissions listed are applied in addition to the Scope setting. The comma-se

Configuring UsersShoreTel 7.5 Administration Guide 10 – 13Voice Mail PermissionsThis section describes the classes of service that you configure from

Configuring Users10 – 14 ShoreTel, Inc.Delete Saved / Unheard Messages after (n) daysSelect this check box to have the system automatically delete sav

Configuring UsersShoreTel 7.5 Administration Guide 10 – 15Days in Advance of Password Expiration Before WarningWhen the Lifespan of Voicemail Password

Using ShoreWare Director1 – 8 ShoreTel, Inc.After you have registered ShoreWare Director, the Quick Look page (shown in Figure 1-5) appears in the bro

Configuring Users10 – 16 ShoreTel, Inc.User GroupsConfiguring user groups is the second step in configuring users. The User Groups page, shown in Figu

Configuring UsersShoreTel 7.5 Administration Guide 10 – 17Figure 10-8 User Group Edit PageUser Group ParametersThe parameters on the User Group edit p

Configuring Users10 – 18 ShoreTel, Inc.Account Code CollectionSelect from Disabled, Optional, or Forced account code collection for the selected user

Configuring UsersShoreTel 7.5 Administration Guide 10 – 19Individual UsersConfiguring individual users is the final step in setting up user parameters

Configuring Users10 – 20 ShoreTel, Inc.To add or edit a user’s profile from the Edit User page, shown in Figure 10-10, fill out the four tabs1—General

Configuring UsersShoreTel 7.5 Administration Guide 10 – 21Private NumbersUsers can have private numbers that are not listed in the System Directory or

Configuring Users10 – 22 ShoreTel, Inc.Details:• The import tool supports modify/delete/insert operations, allowing a system administrator to add user

Configuring UsersShoreTel 7.5 Administration Guide 10 – 23• Operator• Contact Center Supervisor• Contact Center Agent• GuiLoginName (String)• GUIPassw

Configuring Users10 – 24 ShoreTel, Inc.Additional considerations:• String names fields must exist in the system. For example, if a new user is to be c

Configuring UsersShoreTel 7.5 Administration Guide 10 – 25General InformationGeneral information about new and existing users is provided under the Ge

Using ShoreWare DirectorShoreTel 7.5 Administration Guide 1 – 9Figure 1-6 ShoreWare Director LayoutClicking a link further expands the list or takes y

Configuring Users10 – 26 ShoreTel, Inc.DID This provides the user with a Direct Inward Dial (DID) number. The number defaults based upon a cookie that

Configuring UsersShoreTel 7.5 Administration Guide 10 – 27Home Port This displays a list of available switch ports and IP phones. Select the switch po

Configuring Users10 – 28 ShoreTel, Inc.Fax Support If a port is connected to a fax machine and is in an environment where SIP PSTN gateways are used,

Configuring UsersShoreTel 7.5 Administration Guide 10 – 29Client User ID This is the login name that a user uses when logging into the ShoreWare Call

Configuring Users10 – 30 ShoreTel, Inc.Conference BridgeFrom the drop-down list, choose the conference bridge server to be used for conference calls.

Configuring UsersShoreTel 7.5 Administration Guide 10 – 31Personal OptionsTo configure new and existing users’ personal options, click the Personal Op

Configuring Users10 – 32 ShoreTel, Inc.ParametersThe parameters under the Personal Options tab on the Edit User page are as follows: CALL CONTROL OPT

Configuring UsersShoreTel 7.5 Administration Guide 10 – 33Call Waiting Tone Enabled This enables the user’s call waiting tone. When enabled, the user

Configuring Users10 – 34 ShoreTel, Inc.Program Personal Call Manager ToolbarsThis link takes you to the Program Personal Call Manager Toolbars page wh

Configuring UsersShoreTel 7.5 Administration Guide 10 – 35Edit Call Handling Modes The links under this section bring you to the call handling mode co

Using ShoreWare Director1 – 10 ShoreTel, Inc.Logging OffTo log off from ShoreWare Director, click the Logoff <user_name> link in the navigation

Configuring Users10 – 36 ShoreTel, Inc.Call Handling Mode DelegationFigure 10-13 Call Handling Mode Delegation Edit PageYou can permit call handling c

Configuring UsersShoreTel 7.5 Administration Guide 10 – 37automatically deleted, as an option. The target mailbox for forwarded messages may be any us

Configuring Users10 – 38 ShoreTel, Inc.ParametersThe parameters on the Voice Mail Delivery and Notifications page are as follows:Email Delivery Select

Configuring UsersShoreTel 7.5 Administration Guide 10 – 39Pager ID If the notification method is Pager, this is the pager identification number (PIN)

Configuring Users10 – 40 ShoreTel, Inc.Find Me and External AssignmentWhen you click the Find Me and External Assignment link on the Personal Options

Configuring UsersShoreTel 7.5 Administration Guide 10 – 41Alternatively, users also have the option to automate the Find Me behavior, thus bypassing t

Configuring Users10 – 42 ShoreTel, Inc.Programmable IP Phone ButtonsAn administrator or user can change the functions associated with the custom butto

Configuring UsersShoreTel 7.5 Administration Guide 10 – 43Configuring Programmable Buttons via DirectorTo configure programmable buttons via ShoreWare

Configuring Users10 – 44 ShoreTel, Inc.Step 3 Click on the Users link and then the Individual Users link to display the list of users on this system.S

Configuring UsersShoreTel 7.5 Administration Guide 10 – 45Copying Programmable Buttons ConfigurationsThe Copy IP Phone Buttons page allows a system ad

Using ShoreWare DirectorShoreTel 7.5 Administration Guide 1 – 11Linking to Edit PagesList pages provide a way to navigate to individual records for th

Configuring Users10 – 46 ShoreTel, Inc.Figure 10-18 Copy IP phone buttons pop-up windowStep 6Click the Search button next to the “From User” field to

Configuring UsersShoreTel 7.5 Administration Guide 10 – 47To enable a user (as opposed to a system administrator) to configure the programmable button

Configuring Users10 – 48 ShoreTel, Inc.Figure 10-20 Enabling customization of IP phone buttonsStep 6Enter a name for the Class of Service profile in t

Configuring UsersShoreTel 7.5 Administration Guide 10 – 49To change the custom buttons on your IP212k/230/530/560/560g phone or BB24 via the telephone

Configuring Users10 – 50 ShoreTel, Inc.Step 3 Click on the Users link and then the Individual Users link to display the list of users on this system.S

Configuring UsersShoreTel 7.5 Administration Guide 10 – 51if you do not want the monitoring party to know who the moni-tored party is talking to.1• Sh

Configuring Users10 – 52 ShoreTel, Inc.Monitor) show the number of calls on a user's stack but do not show who the user is talking to. "Prop

Configuring UsersShoreTel 7.5 Administration Guide 10 – 53Programming Personal Call Manager ToolbarProgrammable Toolbars for PCM are similar to regula

Configuring Users10 – 54 ShoreTel, Inc.• Each user can additionally inherit up to 3 global toolbars through their user group. • Each toolbar can exi

Configuring UsersShoreTel 7.5 Administration Guide 10 – 55• Help• Hold • Intercom• Invoke Command line• Invoke URL• Login Group• Login Primary Groups•

Using ShoreWare Director1 – 12 ShoreTel, Inc.Edit PagesEdit pages include user interface controls that let you view and change individual system param

Configuring Users10 – 56 ShoreTel, Inc.• Whisper Page• Whisper Page Mute• Wrap Up CodeCreating a Personal Programmable ToolbarTo configure the buttons

Configuring UsersShoreTel 7.5 Administration Guide 10 – 57Figure 10-23 Program Personal Call Manager Toolbars windowStep 6Click the New button to disp

Configuring Users10 – 58 ShoreTel, Inc.Step 8 Click on the second Function drop-down menu (which should say "Unused") and select the specifi

Configuring UsersShoreTel 7.5 Administration Guide 10 – 59A toolbar programmed with Contact Center functions will appear as shown below: Figure 10-26

Configuring Users10 – 60 ShoreTel, Inc.Creating a Global Programmable ToolbarAlternatively, instead of configuring the Programmable Toolbar for an ind

Configuring UsersShoreTel 7.5 Administration Guide 10 – 61• All - This lists all operations• 3rd Party - (E.g. Login Group, Logout Group, Answer Call

Configuring Users10 – 62 ShoreTel, Inc.Figure 10-29 Associating a global toolbar to a User ProfileStep 14In the User Profile section of the window, cl

Configuring UsersShoreTel 7.5 Administration Guide 10 – 63Wireless Headset Hook SwitchA handset lifter is a device that can be used with phones that d

Configuring Users10 – 64 ShoreTel, Inc.Step 4 Click on the Personal Options tab to display a window similar to the one shown below:Figure 10-30 Config

Configuring UsersShoreTel 7.5 Administration Guide 10 – 65System Directory RecordWhen you add a new user to the system, a user entry is automatically

Using ShoreWare DirectorShoreTel 7.5 Administration Guide 1 – 13Control ButtonsThis section describes the functions of the five control buttons that a

Configuring Users10 – 66 ShoreTel, Inc.Figure 10-32 Edit User Page (Distribution Lists Tab)WorkgroupsThe Workgroups tab on the Edit User page lets you

Configuring UsersShoreTel 7.5 Administration Guide 10 – 67Notify UsersThe Notify Users page, shown in Figure 10-34, enables you to notify users that t

Configuring Users10 – 68 ShoreTel, Inc.Anonymous TelephonesAnonymous telephones provide flexibility to the ShoreTel system by making additional ports

Configuring UsersShoreTel 7.5 Administration Guide 10 – 69Extension ListsThe Extension Lists list page is shown in Figure 10-36. Extension lists are l

Configuring Users10 – 70 ShoreTel, Inc.Paging Through a ListWhen a list becomes too long to display entirely on one page, you can page through the lis

Configuring UsersShoreTel 7.5 Administration Guide 10 – 71Batch Update UtilityUnder System Parameters, the Batch Update Utility option helps you make

Configuring Users10 – 72 ShoreTel, Inc.Batch UpdateThe Batch Update Utility allows you to find a set of users and globally change certain parameters (

Configuring UsersShoreTel 7.5 Administration Guide 10 – 73users from the right list, add all users (move all) from the left list, and remove all users

Configuring Users10 – 74 ShoreTel, Inc.Call Handling Mode DefaultsCall Handling Mode Defaults are the set of call handling parameters assigned each ti

Configuring UsersShoreTel 7.5 Administration Guide 10 – 75bring up variants of the call handling mode pages. You can edit these copies for each user’s

Using ShoreWare Director1 – 14 ShoreTel, Inc.❑Configure system parameters from the System Parameters link:• Install any new licenses your installation

Configuring Users10 – 76 ShoreTel, Inc.Personal Assistant Each user can specify a Personal Assistant, which is the destination to which a calling part

Configuring UsersShoreTel 7.5 Administration Guide 10 – 77Escalation Profiles and Other Mailbox OptionsThe Escalation Profiles and Other Mailbox Optio

Configuring Users10 – 78 ShoreTel, Inc.ParametersThe Escalation Profiles and Other Mailbox Options parameters are as follows:EMAIL DELIVERY OPTIONSEma

Configuring UsersShoreTel 7.5 Administration Guide 10 – 79MESSAGE NOTIFICATION ESCALATION PROFILESEscalation Notification OptionsEscalation Paging is

Configuring Users10 – 80 ShoreTel, Inc.Configuring Voice Mailbox Full NotificationsThe Voice Mailbox Full Notification feature offers a way for users

Configuring UsersShoreTel 7.5 Administration Guide 10 – 81Configuring Escalation NotificationThe ShoreTel system supports Escalation Notification. Thi

Configuring Users10 – 82 ShoreTel, Inc.Details for creating an Escalation Notification profile:• Each escalation profile has ten notification steps, a

Configuring UsersShoreTel 7.5 Administration Guide 10 – 83Figure 10-47 Editing the first step of this profileStep 4Enter the name of the profile in th

Configuring Users10 – 84 ShoreTel, Inc.• Attach WAV file – Select this option to have a copy of the voice mail sent to the designated user's emai

Configuring UsersShoreTel 7.5 Administration Guide 10 – 85To create a mapping between the Escalation Notification Profile and a Call Handling Mode (CH

Using ShoreWare DirectorShoreTel 7.5 Administration Guide 1 – 15❑Configure any ShoreTel Converged Conference Bridges in your system from the Conferenc

Configuring Users10 – 86 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide 11 – 1CHAPTER11Configuring Voice MailThis chapter provides information about configuring the voice mail system, incl

Configuring Voice Mail11 – 2 ShoreTel, Inc.Figure 11-1 Voice Mail System Distribution Lists PageThe columns in the System Distribution List page are a

Configuring Voice MailShoreTel 7.5 Administration Guide 11 – 3ParametersThe parameters on the System Distribution List edit page (Figure 11-2) are des

Configuring Voice Mail11 – 4 ShoreTel, Inc.AMIS Voice MailThe ShoreTel system sends and receives voice mail messages to and from legacy voice mail sys

Configuring Voice MailShoreTel 7.5 Administration Guide 11 – 5AMIS RestrictionsSome restrictions are placed on AMIS voice messages. You should be awar

Configuring Voice Mail11 – 6 ShoreTel, Inc.The following set global AMIS parameters: NOTE The Voice Mail application will automatically remove silence

Configuring Voice MailShoreTel 7.5 Administration Guide 11 – 7Figure 11-5 AMIS Edit PageThe following section describes the AMIS edit page parameters.

Configuring Voice Mail11 – 8 ShoreTel, Inc.Disabling AMIS SystemsYou can disable AMIS systems globally or by individual connections. Individual AMIS s

ShoreTel 7.5 Administration Guide 12 – 1CHAPTER12Configuring theAuto-AttendantThis chapter provides information about configuring the auto-attendant.

ShoreTel 7.5 Administration Guide TOC – iiiContentsPREFACEObjectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using ShoreWare Director1 – 16 ShoreTel, Inc.❑Configure the following users before you add general users to the system:• During installation, a system

Configuring the Auto-Attendant12 – 2 ShoreTel, Inc.When callers are transferred back to the auto-attendant, either willingly or because of an error, t

Configuring the Auto-AttendantShoreTel 7.5 Administration Guide 12 – 3Adding and Editing an Auto-Attendant MenuTo add a new or edit an existing auto-a

Configuring the Auto-Attendant12 – 4 ShoreTel, Inc.DID When the check box is selected, a DID number is used to access the associated auto-attendant me

Configuring the Auto-AttendantShoreTel 7.5 Administration Guide 12 – 5Disable Monitor/Recording Warning Tone This check box can be used to stop playin

Configuring the Auto-Attendant12 – 6 ShoreTel, Inc.Operation Each item in the Operation drop-down list lets you select the action that is associated w

Configuring the Auto-AttendantShoreTel 7.5 Administration Guide 12 – 7Configuring an Auto-Attendant MenuTo configure an auto-attendant menu from the M

Configuring the Auto-Attendant12 – 8 ShoreTel, Inc.WAV file, click Import and select the file from the appropriate directory. Step 11 Select a schedul

Configuring the Auto-AttendantShoreTel 7.5 Administration Guide 12 – 9Configuring Multiple Auto-Attendant MenusConfiguring multiple auto-attendant men

Configuring the Auto-Attendant12 – 10 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide 13 – 1CHAPTER13Configuring SchedulesThis chapter provides information about configuring scheduling. Schedules can be

Using ShoreWare DirectorShoreTel 7.5 Administration Guide 1 – 17❑Configure the auto-attendant parameters from the Auto-Attendant edit pages:• Configur

Configuring Schedules13 – 2 ShoreTel, Inc.Figure 13-2 Schedules List PageThe following logic determines which schedule is active:1 The auto-attendant

Configuring SchedulesShoreTel 7.5 Administration Guide 13 – 3On-HoursThe On-Hours Schedule edit page is shown in Figure 13-3.Figure 13-3 On-Hours Sche

Configuring Schedules13 – 4 ShoreTel, Inc.Figure 13-4 Time Frame OptionsNOTEYou can schedule a mode to start and stop multiple times in one day. For e

Configuring SchedulesShoreTel 7.5 Administration Guide 13 – 5Figure 13-6 Holiday Schedule Edit Page (Add New Item)Configuring the Holiday ScheduleTo c

Configuring Schedules13 – 6 ShoreTel, Inc.Custom ScheduleThe Custom Schedule edit page is shown in Figure 13-7.Figure 13-7 Custom Schedule Edit PagePa

Configuring SchedulesShoreTel 7.5 Administration Guide 13 – 7Figure 13-8 Custom Schedule Edit Page (Add New)Configuring a Custom ScheduleTo configure

Configuring Schedules13 – 8 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide 14 – 1CHAPTER14Configuring WorkgroupsThis chapter provides information about configuring your ShoreTel system for wo

Configuring Workgroups14 – 2 ShoreTel, Inc.optionally be configured so that all agents enter a “wrap-up” mode after every call. In “wrap-up” mode, age

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 3The Call Manager applications give agents and supervisors real-time call information, in

Using ShoreWare Director1 – 18 ShoreTel, Inc.

Configuring Workgroups14 – 4 ShoreTel, Inc.To simplify discussion of this feature, we will refer to three parties: the supervisor, the agent, and the

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 5Intercom/Paging, Barge In, Record, and Monitor Telephony CoS ConfigurationEach telephony

Configuring Workgroups14 – 6 ShoreTel, Inc.• Accept Only From: If selected, users within this COS may only receive intercom calls or pages from the pe

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 7Three different views of contact center activity are reportable at the ShoreTel server u

Configuring Workgroups14 – 8 ShoreTel, Inc.Adding and Editing WorkgroupsThis section explains how to add and edit workgroups from the Workgroups edit

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 9Figure 14-3 Workgroups Edit Page

Configuring Workgroups14 – 10 ShoreTel, Inc.ParametersThe parameters on the Workgroups edit page are as follows:Name This is the name of the workgroup

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 11Mailbox (server) This provides the workgroup with a mailbox on the associated server. I

Configuring Workgroups14 – 12 ShoreTel, Inc.Enable Automatic Agent Logout On Ring No AnswerThis check box lets you automatically log out agents that d

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 13Call Handling Distribution PatternThis lets you configure how calls are distributed to

ShoreTel 7.5 Administration Guide 2 – 1CHAPTER2Setting Up System ParametersThis chapter explains how to set up system-wide parameters from the System

Configuring Workgroups14 – 14 ShoreTel, Inc.Selecting a DNIS Trunk Group for DNIS RoutingTo set DNIS routing, click Edit DNIS Map found on the Workgro

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 15Editing Workgroup MembershipTo build a list of workgroup members, click Edit Agents fou

Configuring Workgroups14 – 16 ShoreTel, Inc.Figure 14-6 Edit Workgroup Member Dialog BoxYou can change the agent’s Client Type, Logged In, or Call Wra

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 17Figure 14-7 Workgroup Queue Handling Edit PageThe Allow agents to pickup from queue che

Configuring Workgroups14 – 18 ShoreTel, Inc.Where the "New wait time" is the time it took the last call to get to an agent. The wait time th

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 19Configuring Workgroup Overflow / InterflowWorkgroup overflow and interflow capabilities

Configuring Workgroups14 – 20 ShoreTel, Inc.Figure 14-8 Overflow / Interflow options found at Last Step of WG Queue HandlingStep 3In the Overflow / In

Configuring WorkgroupsShoreTel 7.5 Administration Guide 14 – 21Step 4 Select the Maintain Wait Time check box to store information about the length of

Configuring Workgroups14 – 22 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide 15 – 1CHAPTER15Managing the SystemDirectoryThis chapter discusses how the system directory is used and provides inst

Setting Up System Parameters2 – 2 ShoreTel, Inc.System parameters are grouped into categories corresponding to the sections in this chapter:• Dialing

Managing the System Directory15 – 2 ShoreTel, Inc.To access the system directory, click System Directory from the navigation frame.Figure 15-1 System

Managing the System DirectoryShoreTel 7.5 Administration Guide 15 – 3System Directory Entry Edit PageTo add new or edit existing user entries in the s

Managing the System Directory15 – 4 ShoreTel, Inc.Go to This User LinkThe Go to this user link appears on the System Directory edit entry page when yo

ShoreTel 7.5 Administration Guide 16 – 1CHAPTER16MaintenanceThis chapter provides information about the maintenance of the ShoreTel system. The sectio

Maintenance16 – 2 ShoreTel, Inc.Maintenance pages include:• Quick Look• Switch Maintenance• Switch Connectivity• Event Log• Services• Event FiltersQui

MaintenanceShoreTel 7.5 Administration Guide 16 – 3Maintenance Switches SummaryThe Maintenance Switches Summary page (shown in Figure 16-3) is accesse

Maintenance16 – 4 ShoreTel, Inc.IP Phones This column lists the number of IP phones served by the switch and the IP phone capacity of the switch accor

MaintenanceShoreTel 7.5 Administration Guide 16 – 5Service This is the service state of the switch.• Lost Communication—The server lost communication

Maintenance16 – 6 ShoreTel, Inc.The Command drop-down list displays a list of commands, as shown in Figure 16-4. These commands let you change the ser

MaintenanceShoreTel 7.5 Administration Guide 16 – 7Switch MaintenanceClicking an individual switch name on the Switches Summary page brings you to the

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 3ParametersThe parameters on the Edit Dialing Plan page are as follows:Number of Ext

Maintenance16 – 8 ShoreTel, Inc.Link SectionThe ShoreGear-T1 and ShoreGear-E1 uses T1, T1 PRI, or E1 PRI signaling and additional information is prese

MaintenanceShoreTel 7.5 Administration Guide 16 – 9The following is the link performance information for the ShoreGear-T1 and ShoreGear-E1:Ports Secti

Maintenance16 – 10 ShoreTel, Inc.Figure 16-7 Ports, Hunt Groups, and Details Sections of Switch Maintenance PageOut of Service(red arrow down)The port

MaintenanceShoreTel 7.5 Administration Guide 16 – 11The following are the port Commands:Hunt Groups SectionDouble-clicking on a Hunt Group on the Swit

Maintenance16 – 12 ShoreTel, Inc.IP Phone MaintenanceThe ShoreGear-120/24 Switch Maintenance screen has an additional section for IP phones. It shows

MaintenanceShoreTel 7.5 Administration Guide 16 – 13SIP Trunks SectionThe Switch Maintenance screen has an additional section for SIP trunks. This sec

Maintenance16 – 14 ShoreTel, Inc.ShoreGear-T1 PRI and ShoreGear-E1 PRI MaintenanceWhen you click the name of a ShoreGear-T1 switch configured for PRI

MaintenanceShoreTel 7.5 Administration Guide 16 – 15ShoreGear-12 and -Teleworker MaintenanceWhen you click the name of a ShoreGear-12 or ShoreGear-Tel

Maintenance16 – 16 ShoreTel, Inc.Quick Look Server Maintenance—Main ServerClick a server from the list on the Quick Look Server Maintenance page. The

MaintenanceShoreTel 7.5 Administration Guide 16 – 17Quick Look Server Services AreaThe Services area provides details about the ShoreWare services are

Setting Up System Parameters2 – 4 ShoreTel, Inc.Dialing Plan (cont.) • Trunk Access Codes [2 Digit]—Defines the range solely for 2-digit trunk access

Maintenance16 – 18 ShoreTel, Inc.Clicking the ShoreWare service name takes you to a page use for starting or stopping that service, as shown in Figure

MaintenanceShoreTel 7.5 Administration Guide 16 – 19Quick Look Server Maintenance—Distributed ServersThe Quick Look Distributed Server Maintenance pag

Maintenance16 – 20 ShoreTel, Inc.Switch ConnectivityThe Switch Connectivity page (Figure 16-17) lists all ShoreGear voice switches when Distributed Ro

MaintenanceShoreTel 7.5 Administration Guide 16 – 21Conference PortsThe Conference Ports page shows the number of ports currently being used for confe

Maintenance16 – 22 ShoreTel, Inc.Event LogAll events are reported to and viewed from the System Event Log and Application Event Log maintenance pages

MaintenanceShoreTel 7.5 Administration Guide 16 – 23Figure 16-20 System Event Log PageNOTEShoreTel system events can also be viewed with the Windows E

Maintenance16 – 24 ShoreTel, Inc.• Voice Mail Message Server• Voice Mail Port Mapper• Workgroup ServerViewing Event ReportsTo view an event report, cl

MaintenanceShoreTel 7.5 Administration Guide 16 – 25ServicesThe Services maintenance page, shown in Figure 16-22, lists all the services that reside o

Maintenance16 – 26 ShoreTel, Inc.Service Maintenance PageTo start a service that is not running or paused, click the service name to invoke the Servic

MaintenanceShoreTel 7.5 Administration Guide 16 – 27Editing and Creating Event FiltersThe Event Filter edit page, shown in Figure 16-25, lets you crea

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 5Increasing Extension LengthYou can increase the length of the your phone extension

Maintenance16 – 28 ShoreTel, Inc.To create or edit an event filter:Step 1 If you are editing an existing filter, click the filter’s name on the Event

ShoreTel 7.5 Administration Guide 17 – 1CHAPTER17ReportingThis chapter provides information about the reporting capabilities of the ShoreTel system. T

Reporting17 – 2 ShoreTel, Inc.Reporting pages include:• Reports• OptionsReportsDirector is used to generate web-based Call Detail Record (CDR) reports

ReportingShoreTel 7.5 Administration Guide 17 – 37 (or higher) from a prior release, and if you want this old CDR data to appear in the web-based repo

Reporting17 – 4 ShoreTel, Inc.Please select the report you want to run:This drop-down lists all of the different types of reports that can be run. Opt

ReportingShoreTel 7.5 Administration Guide 17 – 5Converting Existing CDR Data to MySQL FormatReleases prior to ShoreTel 7 relied on the Microsoft Join

Reporting17 – 6 ShoreTel, Inc.OptionsThe Reporting Options page (shown in Figure 17-3) is accessed by clicking on the Options link under Reporting.The

ReportingShoreTel 7.5 Administration Guide 17 – 7Configuring Send CDR Out SMDR InterfaceThe ShoreTel system captures Call Detail Records (CDR) in a da

Reporting17 – 8 ShoreTel, Inc.Creating the Archive DatabaseThe following procedure describes the process of creating a separate (optional) archive dat

ShoreTel 7.5 Administration Guide A – 1APPENDIXAUsing Office AnywhereOffice Anywhere is a feature of the ShoreTel system that allows a user to quickly

Setting Up System Parameters2 – 6 ShoreTel, Inc.To increase the extension length:Step 1 Click Increase Extension Length. A warning dialog appears as s

Using Office AnywhereA – 2 ShoreTel, Inc.the user to be located near a PC that has access to a broadband connection and that PCM is running.Other bene

Using Office AnywhereShoreTel 7.5 Administration Guide A – 3— Wait for DTMF - The call is not put through until the user presses DTMF '1' (T

Using Office AnywhereA – 4 ShoreTel, Inc.TerminologyThe terms used to describe Office Anywhere are as follows:Anonymous telephone A telephone not curr

Using Office AnywhereShoreTel 7.5 Administration Guide A – 5Configuring Permission SettingsTo configure the Office Anywhere feature, the system admini

Using Office AnywhereA – 6 ShoreTel, Inc.Figure A-1 Configuring the Edit Telephony COS window for Office AnywhereStep 6Select the Allow Extension Reas

Using Office AnywhereShoreTel 7.5 Administration Guide A – 7Configuring Off-Net External AssignmentThe off-net external assignment is intended for mob

Using Office AnywhereA – 8 ShoreTel, Inc.Step 4 Select the Enable External Assignment check boxStep 5 Click on the Phone Number drop-down menu and sel

Using Office AnywhereShoreTel 7.5 Administration Guide A – 9Step 11 In the Forward after x rings, select 4 or more rings. (The default, 3 rings, may m

Using Office AnywhereA – 10 ShoreTel, Inc.Configuring On-Net Extension AssignmentOn-net extension assignment is intended for users who may travel freq

Using Office AnywhereShoreTel 7.5 Administration Guide A – 11Using the ShoreTel Call ManagerThe ShoreTel Call Manager login is integrated into Microso

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 7When using the ShoreTel application server as a PBX, set up the Digit Translation T

Using Office AnywhereA – 12 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide B – 1APPENDIXBEmergency 911 OperationsThe following sections are included in the chapter:• Overview• Feature Operati

Emergency 911 OperationsB – 2 ShoreTel, Inc.How 911 Calls WorkThe figure below shows a simple 911 call-flow scenario.Figure B-1 Simplified 911 call fl

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 3For 911 calls placed from residential or a single-site businesses, determining the loca

Emergency 911 OperationsB – 4 ShoreTel, Inc.Selecting a PS/ALI Service ProviderIn addition to working with your local PSAP to provide accurate logisti

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 5Feature OperationDigit Collection for 911 CallsA ShoreTel user who dials 911 or <acc

Emergency 911 OperationsB – 6 ShoreTel, Inc.Each site should have at least one 911-capable trunk. If there will only be one trunk at a particular site

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 7Selecting Caller ID Type for 911 CallsThere are a number of different caller ID choices

Emergency 911 OperationsB – 8 ShoreTel, Inc.Available Caller ID OptionsUser’s Caller ID number – Each user can be assigned a caller ID number that wil

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 9CESID of the Specified IP Address Range – The CESID of an IP address range can also be

TOC – iv ShoreTel, Inc.Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Up System Parameters2 – 8 ShoreTel, Inc.Figure 2-7 System Extensions Edit PageParametersThe parameters on the System Extensions edit page are

Emergency 911 OperationsB – 10 ShoreTel, Inc.Site (Caller's Emergency Service Identification (CESID) – This option delivers the CESID associated

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 11Table 2-1 shows several common customer scenarios and provides recommendations for how

Emergency 911 OperationsB – 12 ShoreTel, Inc.Configuring Your SystemThe following subsections provide information for configuring your ShoreTel system

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 13User GroupsMake sure each user group has access to a 911-capable trunk group. You can

Emergency 911 OperationsB – 14 ShoreTel, Inc.UsersMake sure the Caller ID field is configured if you are sending Caller ID as CESID for this user. Sim

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 15IP Phone Address MapUse the IP Phone Address Map () to assign a CESID to a range of IP

Emergency 911 OperationsB – 16 ShoreTel, Inc.SwitchUse the Switch edit page () to configure a CESID number for a switch for outbound 911 calls. See “S

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 17Planning Your Emergency ResponseWhen a 911 call is made, the system automatically gene

Emergency 911 OperationsB – 18 ShoreTel, Inc. shows a typical logging message that would result after a 911 call was placed – assuming notifications h

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 19International Emergency NumbersThe ShoreTel system allows dialing of emergency numbers

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 9SNMPThe ShoreGear voice switches support Simple Network Management Protocol (SNMP)

Emergency 911 OperationsB – 20 ShoreTel, Inc.Verifying Your 911 ConfigurationAfter you have finished configuring your system for 911 operation, we rec

Emergency 911 OperationsShoreTel 7.5 Administration Guide B – 21Additional Recommendations• All sites should be configured with a designated power fai

Emergency 911 OperationsB – 22 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide C – 1APPENDIXCCall Detail Record ReportsCall detail record (CDR) reports are used to review the ongoing call activit

Call Detail Record ReportsC – 2 ShoreTel, Inc.• ShoreTel Data / Call Records 2—This contains call records for Shoreline3 Release 3.1k and later releas

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 3Call records are entered in the log file in the order of when the call was completed

Call Detail Record ReportsC – 4 ShoreTel, Inc.MySQL DatabaseCDR records are maintained and queried through MySQL database. The maximum MySQL database

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 5Archival and Backup UtilitiesThe following section describes database archival, backu

Call Detail Record ReportsC – 6 ShoreTel, Inc.Archival services are configured and enabled in ShoreWare director, where you can specify the number of

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 7The file located at "C:\Program Files\Shoreline Communications\Shoreware Server\

Setting Up System Parameters2 – 10 ShoreTel, Inc.Figure 2-8 SNMP Edit PageParametersThe parameters that appear on the SNMP edit page are as follows:Co

Call Detail Record ReportsC – 8 ShoreTel, Inc.[mysql]default-character-set=utf8[mysqld]default-character-set=utf8tmp_table_size = 30Mkey_buffer_size=2

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 9Importing a 2 GB database (500,000 workgroup calls) requires about 100 minutes on a 2

Call Detail Record ReportsC – 10 ShoreTel, Inc.Performance Tuning for Report GenerationTo improve on the CDR report generation performance, increase I

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 11Report License Error ConditionCrystal Reports licensing limits the number of request

Call Detail Record ReportsC – 12 ShoreTel, Inc.CDR ReportsThe ShoreTel system comes bundled with 12 CDR reports generated using data from the active C

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 13TMS-CDR Media Stream StatisticsThe TMS-CDR Media Stream Statistics feature offers a

Call Detail Record ReportsC – 14 ShoreTel, Inc.The table below summarizes the details of the individual columns:Table C-2 CDR Media Stream Statistics

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 15This feature is applicable only on the main (i.e. headquarter) ShoreTel server, and

Call Detail Record ReportsC – 16 ShoreTel, Inc.Figure C-4 Value data fieldStep 5Enter 1 in the Value data field and click OK to store your changes and

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 17Interpreting CDR ReportsThis section provides information on interpreting each of th

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 11BOOTP ServerIf your site uses a fixed IP address scheme, you can use the BOOTP ser

Call Detail Record ReportsC – 18 ShoreTel, Inc.Inbound calls are reported according to the last party involved in the call (excluding voice mail and t

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 19Outbound All - Qty,Duration, Average DurationOnce for each period reported.The quant

Call Detail Record ReportsC – 20 ShoreTel, Inc.User Activity Detail ReportThe User Activity Detail Report (Figure C-6) shows a list of every call for

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 21The User Activity Detail Report is described as follows:Field Presence/Frequency Des

Call Detail Record ReportsC – 22 ShoreTel, Inc.Dialed # Once for each call reported.For outbound calls, this is the number the user dialed and is repo

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 23Trunk Activity Summary ReportThe Trunk Activity Summary Report (Figure C-7) shows a

Call Detail Record ReportsC – 24 ShoreTel, Inc.The Trunk Activity Summary Report is described as follows:Field Presence/Frequency DescriptionTrunk Gro

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 25Trunk Activity Detail ReportThe Trunk Activity Detail Report (Figure C-8) shows a li

Call Detail Record ReportsC – 26 ShoreTel, Inc.Calls IncludedAny trunk activity is reported in the Trunk Activity Detail Report. These calls always ha

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 27Dialed # Once for each trunk activity in the report.For outbound calls, this is the

Setting Up System Parameters2 – 12 ShoreTel, Inc.Other ParametersA number of system-wide site parameters can be configured from the Other Parameters e

Call Detail Record ReportsC – 28 ShoreTel, Inc.User Once for each trunk activity in the report.The name associated with the extension that was the ini

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 29Workgroup Agent Summary ReportThe Workgroup Agent Summary Report (Figure C-9) shows

Call Detail Record ReportsC – 30 ShoreTel, Inc.The Workgroup Agent Summary Report is described as follows:FieldPresence/FrequencyDescriptionName The n

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 31Inbound User CallsOnce for each period reported. Quantity of calls, along with total

Call Detail Record ReportsC – 32 ShoreTel, Inc.Outbound User CallsOnce for each period reported.Quantity of calls, along with total duration and avera

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 33Agent Activity - Tot al Wrap-UpOnce for each period reported.This is the total wrap-

Call Detail Record ReportsC – 34 ShoreTel, Inc.Workgroup Agent Detail ReportThe Workgroup Agent Detail Report (Figure C-10) shows a list of every call

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 35and WorkgroupName fields). The EndTimeStamp field records the time the agents logged

Call Detail Record ReportsC – 36 ShoreTel, Inc.Call Type Once for each call reported.Indicates whether this is an incoming workgroup call (“InWG”), an

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 37Workgroup Service Level Summary ReportThe Workgroup Service Level Summary Report pro

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 13The parameters grouped under Log File Storage are defined as follows:The parameter

Call Detail Record ReportsC – 38 ShoreTel, Inc.simple—for each time the workgroup server disposes of a call, a record is added to the QueueCall table.

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 39The Workgroup Service Level Summary Report is described below.Field Presence/Frequen

Call Detail Record ReportsC – 40 ShoreTel, Inc.Workgroup Queue Summary ReportThe Workgroup Queue Summary Report (Figure C-12) shows a summary of queue

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 41For example, a call is made to the workgroup server. While on the call, the user cho

Call Detail Record ReportsC – 42 ShoreTel, Inc.Transfer Once for each period reportedNumber of calls transferred by WorkGroup agents.Overflow / Interf

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 43Average Handled TimeOnce for each period reported.The average time during the period

Call Detail Record ReportsC – 44 ShoreTel, Inc.Media Stream Summary ReportThe Media Stream Summary Report (Figure C-13) shows the summary of call qual

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 45Quality - Max JitterOnce for each pair of sites being reported.The maximum jitter is

Call Detail Record ReportsC – 46 ShoreTel, Inc.Media Stream Detail ReportThe Media Stream Detail Report (Figure C-14) shows details of each media stre

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 47CallID Once for each media stream.The Call Identification number for the media strea

Setting Up System Parameters2 – 14 ShoreTel, Inc.• Trunk Group Edit.English is enabled by default, but it may be disabled and another language selecte

Call Detail Record ReportsC – 48 ShoreTel, Inc.Account Code Summary ReportSummarizes call information for each account, including number of calls each

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 49The Account Code Summary Report fields are described below.Field Presence/Frequency

Call Detail Record ReportsC – 50 ShoreTel, Inc.Total Duration Repeated for each row.The total duration of the calls being reported on the row. The dur

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 51Account Code Detail ReportProvides a detailed list of calls that occurred for each a

Call Detail Record ReportsC – 52 ShoreTel, Inc.CDR DatabaseThis appendix specifies how data is stored in the CDR database tables. The CDR database rec

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 53steps. This provides more detailed information about how the call was disposed of by

Call Detail Record ReportsC – 54 ShoreTel, Inc.Figure C-17 New Entries in the Call TableThe Call table is reference by other tables, most important am

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 55calls. Once one of the agents is successfully hunted, if you looked at the Connect t

Call Detail Record ReportsC – 56 ShoreTel, Inc.Enumeration Tables: Use for the Call TableCall TypeDialedNumber Text Extension-to-extension and outboun

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 57Connect TableThe Connect table contains a record for each party in a call. There are

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 15WARNING Do not upgrade from a pre-ShoreTel 6.1 release unless you are already in l

Call Detail Record ReportsC – 58 ShoreTel, Inc.PortNumber Number Port number for this party. It is the physical port or channel number on the ShoreTel

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 59MailboxID Text Mailbox ID (if the Party is voice mail as indicated by PartyType=VMFo

Call Detail Record ReportsC – 60 ShoreTel, Inc.Enumeration Tables Used for Connect TablePartyTypePartyIDFlagPartyType Name Description0Null1 Station U

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 61ConnectReasonConnectReason Name Description0Null1 Direct The party was connected to

Call Detail Record ReportsC – 62 ShoreTel, Inc.Disconnect Reasons Disconnect Reason Name Description0Null1 Normal Normal termination2 Unknown Unknown

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 63MediaStream TableThe MediaStream table logs media information about InterSite Calls.

Call Detail Record ReportsC – 64 ShoreTel, Inc.AgentActivity TableThe AgentActivity Table records information about workgroup agent's availabilit

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 65Notes•Two types of records are placed in the AgentActivity table. The State field id

Call Detail Record ReportsC – 66 ShoreTel, Inc.Enumeration Tables Used for AgentActivityNotes•Login and Logout are no longer used.QueueCall TableEach

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 67Figure C-20 New Entries to the CallQueue TableEach entry in the QueueCall table cont

Setting Up System Parameters2 – 16 ShoreTel, Inc.Keyed License TypesThere are several types of keyed licenses:• System License• Additional Site Licens

Call Detail Record ReportsC – 68 ShoreTel, Inc.Notes•Partial records are never written. A record is written only once, either when the call is abandon

Call Detail Record ReportsShoreTel 7.5 Administration Guide C – 69Enumeration Tables Used for QueueCallNotes•ForwardMaxRings is no longer used. • Exit

Call Detail Record ReportsC – 70 ShoreTel, Inc.QueueStep TableThe QueueStep table logs data about time spent in queue steps or in hunting for agents.

ShoreTel 7.5 Administration Guide I – 1IndexSymbols# of Extension Digits parameterdescribed 2-11Numerics0+ calling 7-81010nnn 7-8311 calling 10-7, 10-

IndexI – 2 ShoreTel, Inc.Park Timeout after nnnnnn seconds 9-29Use Distributed Routing Service 9-28Voice Encoding and Quality of Service 9-30Call Cont

IndexShoreTel 7.5 Administration Guide I – 3enable international calls 7-8enable local calls 7-8enable long-distance calls 7-8Enable Message Notificat

IndexI – 4 ShoreTel, Inc.announcement 8-4enabling failover 8-5how to move 8-10password 8-4setting options 8-4IP phonesassigning by user 8-8renaming 8-

IndexShoreTel 7.5 Administration Guide I – 5Passwordlogin 1-6password, IP phones 8-4patch-panel jack number 10-27Permissions field 10-8, 10-12personal

IndexI – 6 ShoreTel, Inc.SoftPhoneUser general information parametersAllow Use of Soft Phone 10-28stacked calls 10-4Status parameter 10-19Switch param

IndexShoreTel 7.5 Administration Guide I – 7Make Number Private 10-27Name 10-25Number 10-25PSTN Failover 10-26Site 10-26Switch Port 10-27TUI Password

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 17Extension LicensesExtension licenses required or purchased is equal to the sum of

IndexI – 8 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide TOC – vOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Up System Parameters2 – 18 ShoreTel, Inc.To edit comments for a key, click the license key link. A dialog box with the key, comments, and desc

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 19Self-Audited LicensesThe licenses listed below are self-audited. If the usage exce

Setting Up System Parameters2 – 20 ShoreTel, Inc.Contact InformationThe System Parameters Edit Contacts page (shown in Figure 2-15) lets you provide c

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 21ParametersThe parameters that appear on the System Parameters Edit Contacts page a

Setting Up System Parameters2 – 22 ShoreTel, Inc.• To print the registration information for mailing via regular mail, click Print. Mail the registrat

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 23Figure 2-17 Adding or Editing Administrative Roles

Setting Up System Parameters2 – 24 ShoreTel, Inc.ParametersClick parameters to enable permissions. Permissions are additive; that is, the more selecti

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 25User Group AssignmentPermission to add users to or move users between user groups

Setting Up System Parameters2 – 26 ShoreTel, Inc.NOTE The initial administrator set up during installation has full permissions. When upgrading the Sh

Setting Up System ParametersShoreTel 7.5 Administration Guide 2 – 27Assigning an Administrative Role to a UserFrom Administrative Permissions, click t

TOC – vi ShoreTel, Inc.User Group Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Up System Parameters2 – 28 ShoreTel, Inc.Click Delete on the Administrator List page to delete users from the list.NOTE You may delete a user

ShoreTel 7.5 Administration Guide 3 – 1CHAPTER3ShoreTel SitesThis chapter explains how sites are implemented and configured in a ShoreTel system. This

ShoreTel Sites3 – 2 ShoreTel, Inc.Configuring sites lets you assign features to the associated site. For example, a site has a country, a local area c

ShoreTel SitesShoreTel 7.5 Administration Guide 3 – 3Language This is the default language for the site. You must obtain a license to enable more than

ShoreTel Sites3 – 4 ShoreTel, Inc.Caller’s Emergency Service Identification (CESID)The Caller’s Emergency Service ID (CESID) is the telephone number s

ShoreTel SitesShoreTel 7.5 Administration Guide 3 – 5FAX Redirect ExtensionWhen a fax tone is detected, incoming calls are automatically transferred t

ShoreTel Sites3 – 6 ShoreTel, Inc.Figure 3-3 IP Phone Address Map Edit PageSite If you are setting the IP address range for a site other than the one

ShoreTel 7.5 Administration Guide 4 – 1CHAPTER4Configuring ApplicationServersThis chapter explains how to set up servers in a ShoreTel system. This ch

Configuring Application Servers4 – 2 ShoreTel, Inc.• Maintenance—The system provides a web site accessible through ShoreWare Director for maintenance

Configuring Application ServersShoreTel 7.5 Administration Guide 4 – 3HQ servers, and they may be the same server or different servers. For proper fun

ShoreTel 7.5 Administration Guide TOC – viiReporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Application Servers4 – 4 ShoreTel, Inc.For more information about integration to legacy voice mail systems, see the ShoreTel Planning and

Configuring Application ServersShoreTel 7.5 Administration Guide 4 – 5Figure 4-2 Application Servers Edit Page, SMDI for External Voice Mail

Configuring Application Servers4 – 6 ShoreTel, Inc.Figure 4-3 Application Servers Edit Page, SMDI for ShoreTel Voice MailParametersThe parameters on t

Configuring Application ServersShoreTel 7.5 Administration Guide 4 – 7SoftSwitch Name This is the name of the SoftSwitch on the server you are editing

Configuring Application Servers4 – 8 ShoreTel, Inc.Message Desk Number (1-999)The Message Desk default is 1. Valid values are 1 through 999. Set the n

Configuring Application ServersShoreTel 7.5 Administration Guide 4 – 9Extension List MappingTo add extension list mapping to an application server con

Configuring Application Servers4 – 10 ShoreTel, Inc.Number for the extension. Trunks in the trunk group that sends calls to external voice mail use a

ShoreTel 7.5 Administration Guide 5 – 1CHAPTER5Configuring ConferenceBridgesThis chapter explains how to set up ShoreWare conferencing servers to supp

Configuring Conference Bridges5 – 2 ShoreTel, Inc.Figure 5-1 Conference Bridges Main and Edit PagesEnter parameters for the new server as described be

Configuring Conference BridgesShoreTel 7.5 Administration Guide 5 – 3Checking Conference Port StatusFrom the Maintenance link, you can check the statu

TOC – viii ShoreTel, Inc.Roles and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Conference Bridges5 – 4 ShoreTel, Inc.

ShoreTel 7.5 Administration Guide 6 – 1CHAPTER6Configuring SwitchesThis chapter provides a general overview of the ShoreGear voice switches as well as

Configuring Switches6 – 2 ShoreTel, Inc.Switch Models ShoreTel 7 introduces four additional half-width voice switches. The switches are standard heigh

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 3SG-90, -50, -220T1, and -220E1 Voice SwitchesThis section describes the third generation sw

Configuring Switches6 – 4 ShoreTel, Inc.Power LEDThe ShoreGear-90 has one power LED, which indicates the following: On The switch is operating normall

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 5Network LEDsThe ShoreGear-90 network LEDs (LAN1 and LAN2) indicate the speed at which the s

Configuring Switches6 – 6 ShoreTel, Inc.ShoreGear-50 Voice Switch The ShoreGear-50 (Figure 6-3) voice switches are half the normal width and are thus

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 7Power LEDThe ShoreGear-50 has one power LED, which indicates the following: On The switch i

Configuring Switches6 – 8 ShoreTel, Inc.Network LEDsThe ShoreGear-50 network LEDs (LAN1 and LAN2) indicate the speed at which the switch is communicat

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 9ShoreGear-220T1 Voice Switch The ShoreGear-220T1 (Figure 6-4) voice switches are half the n

ShoreTel 7.5 Administration Guide TOC – ixINDEX

Configuring Switches6 – 10 ShoreTel, Inc.Power LEDThe ShoreGear-220T1 has one power LED, which indicates the following: On The switch is operating nor

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 11Network LEDsThe ShoreGear-220T1 network LEDs (LAN1 and LAN2) indicate the speed at which t

Configuring Switches6 – 12 ShoreTel, Inc.Monitor and Telco LEDsThe Monitor and Telco LEDs indicate line coding, network framing, and loopback status.

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 13ShoreGear-220E1 Voice Switch The ShoreGear-220E1 (Figure 6-5) voice switches are half the

Configuring Switches6 – 14 ShoreTel, Inc.Power LEDThe ShoreGear-220E1 has one power LED, which indicates the following: On The switch is operating nor

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 15Network LEDsThe ShoreGear-220E1 network LEDs (LAN1 and LAN2) indicate the speed at which t

Configuring Switches6 – 16 ShoreTel, Inc.Monitor and Telco LEDsThe Monitor and Telco LEDs indicate line coding, network framing, and loopback status.

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 17SG-120/24, -60/12, -40/8, and -T1 SwitchesThis section describes the second generation swi

Configuring Switches6 – 18 ShoreTel, Inc.Power LEDThe ShoreGear-120/24 has one power LED, which indicates the following:Switch Port LEDsThe ShoreGear-

Configuring SwitchesShoreTel 7.5 Administration Guide 6 – 19The following describes the switch port LED behavior and meaning:Network LEDsThe ShoreGear